Collection Customer Service Agent

National Bank of Canada; Montreal; On-site; CAD 28,413 - 40,467; Full time

Benefits offered by this job

Health and wellness program

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and Family Assistance Program

Preferential banking services

Telemedicine service

Virtual sleep clinic

Job summary

A prominent financial institution in Montreal is looking for a Collection Customer Service Agent. This entry-level position involves contacting clients to suggest payment agreements and aiding their financial health. Candidates need a high school diploma and experience in customer service. Bilingualism in English and French is essential. The role includes comprehensive training and a range of benefits such as health programs, a generous pension plan, and opportunities for career progression.

Qualifications

• Customer service and advisory experience is required.
• Aptitude for building strong relationships with clients.
• Fluency in both English and French is mandatory.

Responsibilities

• Contact clients to establish trust-based relationships.
• Analyze clients' financial situations to suggest payment agreements.
• Educate clients on their financial situation.

Skills

Customer service experience

Relationship building

Bilingualism (English/French)

Education

High school diploma

Job description

Collection Customer Service Agent – National Bank of Canada

Compensation: Starting at $25 per hour. We also offer a program to reimburse tuition fees.

As a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health, and make a positive impact on clients with your listening skills and empathy.

Your role

• Contact clients and establish trust‑based relationships
• Analyze and understand large amounts of information to assess clients' financial situation
• Listen to clients’ needs and resolve their issues
• Set up solutions adapted to clients' financial situations
• Educate clients on their financial situation and highlight benefits

Our Client Contact Centre is open Monday to Friday from 8:00 a.m. to 8:00 p.m. You’ll work full time from Monday to Friday, 11:30 a.m. to 8:00 p.m., except during the first weeks when training takes place during the day.

Your team

Our team values passionate people and bold ideas. We work together to help our clients and colleagues achieve their goals, sharing knowledge and supporting one another.

Learning and development

You’ll start with a training program lasting 4 to 5 months in a hybrid format. Your on‑the‑job training focuses on helping clients over the phone and you’ll be supported by a trainer‑coach. We encourage our employees’ development and offer numerous career opportunities, including a career development plan with internal career counsellors, ongoing coaching, and the possibility of paid external training.

Requirements

• High school diploma
• Customer service and advisory experience
• Aptitude for building strong relationships and proactively establishing ties with clients
• Bilingualism (English/French)

Your benefits

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Opportunities to get involved in community initiatives
• Telemedicine service
• Virtual sleep clinic

We also offer competitive compensation and flexible benefits to promote your wellbeing and that of your family.

Our dynamic work environments and cutting‑edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas, encouraging regular feedback and ongoing communication.

We're putting people first

We are a bank on a human scale that stands out for courage, an entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier‑free workplace accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, let us know during your first conversations with us. We welcome all candidates.

Additional required languages: English, French.

Seniority level: Entry level

Employment type: Full‑time

Job function: Other

Industries: Banking