Bilingual Collections Specialist

GFL Environmental Inc.; Vaughan; On-site; CAD 52,000 - 68,000; Full time

Job summary

GFL Environmental Inc. in Vaughan, Ontario, is seeking a Bilingual Collections Specialist to manage assigned accounts and collaborate with Sales Representatives, Branch Personnel, and Facility Managers.

The role emphasizes timely collections, accurate documentation, and compliant processes in a fast-paced environment. The ideal candidate will be fluent in English and French, have 1-3 years in collections or AR, and be proficient with Excel and Google Sheets, delivering high-quality service to

Qualifications

• Associate degree (A.A.) from a two-year college or technical school, or equivalent experience.
• 1–3 years of hands-on experience in collections, accounts receivable or customer service.
• Fluency in both written and spoken French and English (bilingual).
• Proficiency with Microsoft Excel and Google Sheets.
• Excellent verbal and written communication with strong telephone etiquette.
• Proven ability to resolve customer complaints and billing inquiries tactfully.
• High attention to detail with strong time-management in a fast-paced environment.

Responsibilities

• Account Management & Reconciliation: analyze and reconcile assigned accounts monthly and resolve issues.
• Collections Execution: manage collection processes including direct outreach and written correspondence.
• Reporting & Escalation: provide monthly delinquency reports and escalate complex issues promptly.
• Cash Application Oversight: monitor unapplied cash and credit balances with the cash applications team.
• Account Documentation: maintain detailed records of collection efforts and updated contact info.
• Goal Achievement: meet or exceed monthly collection objectives both individually and for the team.
• Compliance & Adherence: comply with laws, regulations and internal policies.

Skills

Bilingual (French & English)

Customer service

Attention to detail

Time management

Communication

Problem solving

Interpersonal skills

Education

Associate degree (A.A.)

Tools

Excel

Google Sheets

Job description

Job Summary

The Bilingual Collections Specialist is responsible for managing collection activities across assigned accounts. This role involves working closely with Sales Representatives, Branch Personnel, and General/Facility Managers to provide ongoing account updates while delivering exceptional service to both internal and external stakeholders.

Job Responsibilities

• Account Management & Reconciliation: Analyze and reconcile assigned accounts monthly; identify, research, and resolve outstanding balance issues.
• Collections Execution: Manage and execute collection processes in accordance with company policies, including direct phone outreach and written correspondence.
• Reporting & Escalation: Provide monthly reporting on delinquent accounts to the Collections Manager; escalation of unresolved or complex issues to the Team Lead or Manager in a timely manner.
• Cash Application Oversight: Monitor, analyze, and maintain unapplied cash and credit balances in coordination with the cash applications team.
• Account Documentation: Maintain detailed, accurate records of collection efforts, account notes, and updated contact information for delinquent accounts.
• Goal Achievement: Consistently meet or exceed monthly individual and team collection objectives.
• Compliance & Adherence: Comply with all applicable local, state, and federal laws, industry regulations, and internal company policies.
• General Duties: Perform additional duties and responsibilities as assigned by management.

Job Requirements

• Education: Associate degree (A.A.) from a two-year college or technical school, or an equivalent combination of education and related experience.
• Experience: 1–3 years of hands-on experience in collections, accounts receivable (A/R), or customer service.
• Language: Fluency in both written and spoken French and English (bilingual).
• Technical Skills: Proficiency with Microsoft Excel and Google Sheets.
• Communication: Excellent verbal and written communication skills with strong telephone etiquette.
• Problem-Solving: Proven ability to resolve customer complaints and billing inquiries tactfully and efficiently.
• Organization: High attention to detail, strong time-management skills, and the ability to thrive in a fast-paced environment.
• Interpersonal Skills: Strong teamwork mindset with the ability to build collaborative working relationships with internal teams and external clients.