Remote Bilingual Insurance Claims Specialist

ClaimsPro LP; Toronto; On-site; CAD 35,000 - 49,000; Full time

Benefits offered by this job

Work-Life Balance

Hybrid/Remote Work Opportunities

RRSP with 2% Match

Training, Career Development

Employee Recognition Programs

Employee Referral Bonuses

Job summary

ClaimsPro LP is seeking a bilingual Claims Service Representative to work remotely from anywhere in Canada, handling calls to report insurance claims and document loss details. You will coordinate with vendors as required and ensure timely, service-oriented disposition of calls.

This is a full-time role (37.5 hours/week) with seven-day rotating shifts between 7am and 12am. Fluency in French and English is required, and high-speed internet is mandatory.

Qualifications

• Post secondary education is required.
• Minimum of 1 year of customer service or administrative experience is required.
• Knowledge of insurance/service industry or related experience preferred.
• Strong computer and telephone skills with an aptitude/ability to learn.
• Effective communication skills both written and verbal in English and French.
• Attention to detail.

Responsibilities

• Review call reports and forward accurate and complete reports as required.
• Provide personalized customer service of the highest level.
• Arrange for the dispatch of adjusters or vendor partners when required.
• Field and answer branch inquiries and administer to appropriate area.
• Maintain data base of service lapses reference for root cause, report trends and make recommendations to management.
• Review claim information to determine proper next steps for processing against client guidelines/ service agreements.

Skills

Bilingual English/French

Customer service

Communication

Attention to detail

Time management

Education

Post secondary education

Job description

ClaimsPro LP is seeking a bilingual Claims Service Representative to work remotely from anywhere in Canada, handling calls to report insurance claims and document loss details. You will coordinate with vendors as required and ensure timely, service-oriented disposition of calls.

This is a full-time role (37.5 hours/week) with seven-day rotating shifts between 7am and 12am. Fluency in French and English is required, and high-speed internet is mandatory.