Bilingual Claims Care Specialist

Securian Canada; Toronto; On-site; CAD 55,000 - 70,000; Full time

Job summary

Securian Canada in Toronto, ON is hiring a Bilingual Claims Care Analyst for a 6-month fixed-term contract. You will assess claims for credit insurance and Credit Card Payment Protection, handling life, disability, critical illness, and job loss benefits, with end-to-end responsibility.

You will balance detailed analysis with a customer-focused approach, communicate decisions clearly, and maintain records. The role requires English and French proficiency and experience in insurance claims

Qualifications

• Minimum of 1 year experience in insurance claims processing.
• Experience with life, disability, and critical illness insurance.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Excellent English communication; French proficiency for Quebec.
• Proficiency in Microsoft Office and case management software.
• Ability to conduct sensitive phone interviews.

Responsibilities

• Assess claims for entitlement by reviewing documentation and provisions.
• Efficiently manage an active caseload with KPIs and turnaround times.
• Document claim analysis and maintain accurate records.
• Communicate updates and explain decisions to stakeholders.
• Perform detailed phone interviews with clients or involved parties.
• Identify required supporting documents and follow up diligently.
• Collaborate with team members and sponsors to uphold service standards.
• Participate in departmental projects and process improvements.
• Perform other related duties as assigned.

Skills

Bilingual English/French

Claims processing

Analytical skills

Communication skills

Multitasking

Customer service

Education

College diploma (DEC) in a relevant field

Tools

Case management software

Microsoft Office

Job description

Securian Canada in Toronto, ON is hiring a Bilingual Claims Care Analyst for a 6-month fixed-term contract. You will assess claims for credit insurance and Credit Card Payment Protection, handling life, disability, critical illness, and job loss benefits, with end-to-end responsibility.

You will balance detailed analysis with a customer-focused approach, communicate decisions clearly, and maintain records. The role requires English and French proficiency and experience in insurance claims