Bilingual Claims Care Analyst

Securian Canada; Toronto; On-site; CAD 55,000 - 70,000; Full time

Job summary

Securian Canada in Toronto, ON is hiring a Bilingual Claims Care Analyst for a 6-month fixed-term contract. You will assess claims for credit insurance and Credit Card Payment Protection, handling life, disability, critical illness, and job loss benefits, with end-to-end responsibility.

You will balance detailed analysis with a customer-focused approach, communicate decisions clearly, and maintain records. The role requires English and French proficiency and experience in insurance claims

Qualifications

• Minimum of 1 year experience in insurance claims processing.
• Experience with life, disability, and critical illness insurance.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Excellent English communication; French proficiency for Quebec.
• Proficiency in Microsoft Office and case management software.
• Ability to conduct sensitive phone interviews.

Responsibilities

• Assess claims for entitlement by reviewing documentation and provisions.
• Efficiently manage an active caseload with KPIs and turnaround times.
• Document claim analysis and maintain accurate records.
• Communicate updates and explain decisions to stakeholders.
• Perform detailed phone interviews with clients or involved parties.
• Identify required supporting documents and follow up diligently.
• Collaborate with team members and sponsors to uphold service standards.
• Participate in departmental projects and process improvements.
• Perform other related duties as assigned.

Skills

Bilingual English/French

Claims processing

Analytical skills

Communication skills

Multitasking

Customer service

Education

College diploma (DEC) in a relevant field

Tools

Case management software

Microsoft Office

Job description

Bilingual Claims Care Analyst

Department: Claims

Employment Type: Fixed Term - Full Time

Location: Toronto, ON

Compensation: CA$55,000 - CA$70,000 / year

Description

What we do every day to be our very best

Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We’re agile and innovative, and we aren't afraid to challenge and create, or bring diverse perspectives to our work.

Who we need

As a Bilingual Claims Care Analyst, you will be responsible for the end-to-end assessment of credit insurance and Credit Card Payment Protection claims, including life, disability, critical illness, and job loss insurance.

In this role, you will evaluate contractual, medical, functional, and occupational information to determine benefit eligibility in accordance with certificate provisions, established processes, and internal and external policies.

You will make timely, accurate claim decisions while delivering exceptional service to insured clients and a variety of stakeholders. Your ability to balance attention to detail with a strong customer focus will help ensure a positive experience for those who rely on our support.

To succeed in this role, you'll bring a high level of rigour, a commitment to quality, and a passion for providing outstanding customer service.

The base salary range for this position is between $55,000 to $70,000 depending on experience.

This job posting is for an existing vacancy. Only one position is available. However, it may be based in multiple locations: Toronto (ON) or Montreal (QC). Please note that this role is a 6-month contract position.

What you will do

• Assess claims for benefit entitlement by reviewing all relevant contractual, medical, functional, and occupational documentation in accordance with established routines and certificate provisions.
• Efficiently manage an active caseload, ensuring compliance with client service standards, best practice guidelines, KPIs, and turnaround times (TATs).
• Conduct thorough documentation of claim analysis and maintain accurate records as per company policies and procedures.
• Communicate professionally and empathetically, both in writing and verbally, with stakeholders to provide updates, clarify claim status, and explain decisions.
• Perform detailed phone interviews with clients or involved parties to gather information and discuss claim outcomes.
• Identify required supporting documents for current and future benefit payments, and follow up diligently to obtain necessary information.
• Collaborate with team members, plan sponsors, and other stakeholders to uphold service standards and contribute to a positive and dynamic work environment.
• Participate actively in departmental projects and continuous improvement initiatives by identifying process optimization opportunities and adapting to changes.
• Perform other related duties as assigned.

What you will bring

• Post-secondary education or equivalent work experience; a College diploma (DEC) in a relevant field is preferred.
• Professional designations such as FLHC, FLMI, or ALHC are considered assets.
• Minimum of 1 year experience in insurance claims processing, particularly in life, disability, and critical illness insurance.
• Medical knowledge obtained through claims assessment, underwriting, or experience in a medical or paramedical profession is an asset.
• Strong analytical and problem-solving skills with meticulous attention to detail and a commitment to high-quality service.
• Strong proficiency in English for communication with customers and colleagues.
• Strong proficiency in French for communication with customers and/or colleagues in Quebec.
• Ability to conduct sensitive phone interviews and convey decisions tactfully.
• Proficiency in Microsoft Office suite (Word, Outlook) and case management software.
• Ability to multitask and prioritize effectively while meeting diverse deadlines.
• Professionalism under pressure, with the ability to manage stressful situations and deliver difficult news empathetically.
• Positive attitude, strong team spirit, and adaptability to organizational changes.

Why join?

When you’re a part of Securian Canada, you’re a member of an agile and innovative, high-performing, bright-thinking, make-things-happen culture – so that together, we can discover the art of possible.

At our company, we see your potential on day one and challenge you to grow your unique strengths as you create a career filled with opportunity, collaboration, and purpose.

You’ll also be part of a team that’s committed to diversity, equity, and inclusion, and who values diverse perspectives, so that you can be the person you want to be – both in, and outside, work.

If you have at least 70% of the qualifications we're looking for, want to work in a fast-growing, leading and progressive company, and feel driven to help Canadians and their families build secure futures – we want to hear from you!

Take the first step in building your future with Securian Canada.

Securian Canada is committed to providing a barrier-free work environment and equal access to employment for all qualified applicants. As such, upon request, Securian Canada will work with applicants that require reasonable accommodations during the recruitment process. Please contact [e-mail] for accommodation requests. All information shared during any accommodation request process will be stored and used only in a manner that is consistent with applicable laws and Securian Canada/Canadian Premier Life Insurance Company policies.