Bilingual Claims Care Analyst

Securian Canada; Montreal (administrative region); On-site; CAD 55,000 - 70,000; Full time

Job summary

Securian Canada is seeking a Bilingual Claims Care Analyst in Montreal, QC. This fixed-term, full-time role involves end-to-end assessment of credit insurance and Credit Card Payment Protection claims, with life, disability, and critical illness coverages.

You will decide eligibility based on policy provisions, maintain high service standards, and support stakeholders. The position requires 1+ year in claims processing, fluency in English and French, and strong analytical capabilities.

Qualifications

• Post-secondary education or equivalent; College diploma (DEC) preferred.
• Designations such as FLHC, FLMI, ALHC are assets.
• Minimum 1 year in insurance claims processing (life, disability, critical illness).
• Medical knowledge from claims assessment or related fields is an asset.
• Strong analytical and problem solving with attention to detail.
• Fluent in English for customers and colleagues; French for Quebec.
• Ability to conduct sensitive phone interviews and convey decisions tactfully.
• Proficient with Microsoft Office and case management software.
• Able to multitask and meet diverse deadlines; professional under pressure.
• Positive, collaborative, adaptable to change.

Responsibilities

• Assess claims for entitlement by reviewing contractual, medical, functional, and occupational docs.
• Manage an active caseload, ensuring KPIs and turnaround times are met.
• Document claim analysis and maintain accurate records per policy.
• Communicate professionally with stakeholders to provide updates and explain decisions.
• Conduct detailed phone interviews to gather information and discuss outcomes.
• Identify required supporting documents for payments and follow up as needed.
• Collaborate with team, plan sponsors, and stakeholders to uphold service standards.
• Participate in projects and process improvements, adapting to changes.
• Perform other related duties as assigned.

Skills

Bilingual communication

English proficiency

French proficiency

Analytical skills

Problem solving

Multitasking

Customer service

Office software

Education

DEC preferred

College diploma

Post-secondary education

Tools

Microsoft Word

Outlook

Case management software

Job description

Bilingual Claims Care Analyst

Department: Claims

Employment Type: Fixed Term - Full Time

Location: Montreal, QC

Compensation: CA$55,000 - CA$70,000 / year

Description

What we do every day to be our very best

Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We’re agile and innovative, and we aren't afraid to challenge and create, or bring diverse perspectives to our work.

Who we need

As a Bilingual Claims Care Analyst, you will be responsible for the end-to-end assessment of credit insurance and Credit Card Payment Protection claims, including life, disability, critical illness, and job loss insurance.

In this role, you will evaluate contractual, medical, functional, and occupational information to determine benefit eligibility in accordance with certificate provisions, established processes, and internal and external policies.

You will make timely, accurate claim decisions while delivering exceptional service to insured clients and a variety of stakeholders. Your ability to balance attention to detail with a strong customer focus will help ensure a positive experience for those who rely on our support.

To succeed in this role, you'll bring a high level of rigour, a commitment to quality, and a passion for providing outstanding customer service.

The base salary range for this position is between $55,000 to $70,000 depending on experience.

This job posting is for an existing vacancy. Only one position is available. However, it may be based in multiple locations: Toronto (ON) or Montreal (QC). Please note that this role is a 6-month contract position.

What you will do

• Assess claims for benefit entitlement by reviewing all relevant contractual, medical, functional, and occupational documentation in accordance with established routines and certificate provisions.
• Efficiently manage an active caseload, ensuring compliance with client service standards, best practice guidelines, KPIs, and turnaround times (TATs).
• Conduct thorough documentation of claim analysis and maintain accurate records as per company policies and procedures.
• Communicate professionally and empathetically, both in writing and verbally, with stakeholders to provide updates, clarify claim status, and explain decisions.
• Perform detailed phone interviews with clients or involved parties to gather information and discuss claim outcomes.
• Identify required supporting documents for current and future benefit payments, and follow up diligently to obtain necessary information.
• Collaborate with team members, plan sponsors, and other stakeholders to uphold service standards and contribute to a positive and dynamic work environment.
• Participate actively in departmental projects and continuous improvement initiatives by identifying process optimization opportunities and adapting to changes.
• Perform other related duties as assigned.

What you will bring

• Post-secondary education or equivalent work experience; a College diploma (DEC) in a relevant field is preferred.
• Professional designations such as FLHC, FLMI, or ALHC are considered assets.
• Minimum of 1 year experience in insurance claims processing, particularly in life, disability, and critical illness insurance.
• Medical knowledge obtained through claims assessment, underwriting, or experience in a medical or paramedical profession is an asset.
• Strong analytical and problem-solving skills with meticulous attention to detail and a commitment to high-quality service.
• Strong proficiency in English for communication with customers and colleagues.
• Strong proficiency in French for communication with customers and/or colleagues in Quebec.
• Ability to conduct sensitive phone interviews and convey decisions tactfully.
• Proficiency in Microsoft Office suite (Word, Outlook) and case management software.
• Ability to multitask and prioritize effectively while meeting diverse deadlines.
• Professionalism under pressure, with the ability to manage stressful situations and deliver difficult news empathetically.
• Positive attitude, strong team spirit, and adaptability to organizational changes.

Why join?

When you’re a part of Securian Canada, you’re a member of an agile and innovative, high-performing, bright-thinking, make-things-happen culture – so that together, we can discover the art of possible.

At our company, we see your potential on day one and challenge you to grow your unique strengths as you create a career filled with opportunity, collaboration, and purpose.

You’ll also be part of a team that’s committed to diversity, equity, and inclusion, and who values diverse perspectives, so that you can be the person you want to be – both in, and outside, work.

If you have at least 70% of the qualifications we're looking for, want to work in a fast-growing, leading and progressive company, and feel driven to help Canadians and their families build secure futures – we want to hear from you!

Securian Canada is committed to providing a barrier-free work environment and equal access to employment for all qualified applicants. As such, upon request, Securian Canada will work with applicants that require reasonable accommodations during the recruitment process. Please contact [e-mail] for accommodation requests. All information shared during any accommodation request process will be stored and used only in a manner that is consistent with applicable laws and Securian Canada/Canadian Premier Life Insurance Company policies.