Bilingual CCS Supervisor (Hybrid)

GreenShield; Windsor; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A not-for-profit health organization in Windsor is seeking a Bilingual Supervisor for their Contact Centre Services. The ideal candidate will have a University Degree, be fluent in French and English, and possess at least 5 years of supervisory experience in customer service. Responsibilities include overseeing staff, enhancing service delivery, and fostering a positive team environment. This full-time role emphasizes leadership and process improvements within a mission-driven organization, offering a hybrid work environment.

Qualifications

• Minimum of 5 years of management/supervisory experience.
• Strong working knowledge of customer service/contact centre operations.
• Demonstrated understanding of the health benefits industry.

Responsibilities

• Oversee CCS employees and ensure extraordinary customer service.
• Coach and supervise the work performance of employees.
• Lead CCS Team members by example through GSC Behaviours.

Skills

Bilingualism in French and English

Leadership and team building

Analytical and problem-solving skills

Customer service experience

Proficiency in Microsoft Office

Education

University Degree or College Diploma

Job description

A not-for-profit health organization in Windsor is seeking a Bilingual Supervisor for their Contact Centre Services. The ideal candidate will have a University Degree, be fluent in French and English, and possess at least 5 years of supervisory experience in customer service. Responsibilities include overseeing staff, enhancing service delivery, and fostering a positive team environment. This full-time role emphasizes leadership and process improvements within a mission-driven organization, offering a hybrid work environment.