Bilingual Case Manager

Sentrex Health Solutions Inc.; Markham; Remote; CAD 55,000 - 70,000; Full time

Job summary

A leading Canadian health solutions company is seeking a Bilingual Case Manager to coordinate patient support programs. This role involves working closely with healthcare providers and patients to ensure accessibility and coverage for prescribed therapies. Join a collaborative environment that values growth and offers competitive benefits.

Benefits

Competitive Salary

Generous vacation entitlement

Paid Sick Days

Wellness Program with 5 paid days off

Comprehensive Benefits Package

RRSP Matching Program

Qualifications

• Completion of post-secondary education is required.
• Experience in Patient Support Programs is a strong asset.
• Bilingualism (English and French) is required.

Responsibilities

• Coordinate and deliver patient support services.
• Manage cases and provide coverage assistance.
• Liaise with healthcare providers and handle inquiries.

Skills

Communication

Analytical Skills

Customer Service

Problem Solving

Education

Post-secondary Completion

Job description

Virtual ON
Virtual Ontario
3-250 Shields Court
Markham, ON L3R9W7, CAN

Virtual ON
Virtual Ontario
3-250 Shields Court
Markham, ON L3R9W7, CAN

Work Hours: Monday to Friday, 9am-5pm EST

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture – we are passionate about our people!
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity:

The Bilingual Case Manager (CM) is an integral part of the Patient Services team, responsible for the coordination and delivery of services related to the patient support programs offered by Sentrex Health Solution. The CM is responsible for managing all aspects of program support and will act as a primary point of contact to their assigned health care providers (HCP) and ensures patients are provided easy access to the support program and to their drug therapy. In addition, this role involves interactions with patients, insurance companies, pharmacies, physicians, and other health care professionals (HCPs) to explore and obtain coverage for the prescribed medication as well as management of the patient cases.

A Day in the Life (What you will do here):

• Perform HCP and patient registration activities, according to program protocols and applicable departmental procedures.
• Process data entry activities of pertinent information received at different points of contact during the delivery of program services.
• Provide answers to general inquiry calls submitted via telephone or web-based platforms on program services, , based on information provided as part of the program materials.
• Telephone support for both inbound and outbound calls as needed).
• Administer and adhere to case-management protocols, including data collection, enrolment, reimbursement, special authorization renewals, on-going patient follow-up, adverse event reporting and liaison with primary healthcare providers.
• Collaborate with field team to secure funding for the patient’s therapies; assist with alternative funding searches when needed.
• Must be able to identify and report Adverse Event’s within respective timelines.
• Maintains confidentiality of patient, client and corporate information and discusses same only with appropriate personnel.
• Liaise with physicians’ offices, pharmacies, injection services providers and other parties to provide comprehensive and coordinated service to patients and physicians and resolve issues as they arise.
• Participate in ongoing internal and/or external continuing education activities.
• Adhere to Sentrex Health Solutions Policies and Procedures.
• Perform patient enrolment into the program and complete required follow-ups, according to program protocols and applicable departmental procedures.
• Proactively offer support and advocacy to patients and HCP which includes but is not limited to enrollment, facilitation of coverage renewals, and changes throughout the patient journey, as well as facilitating reimbursement support to physicians and patients.
• Review, analyze and validate information provided by patients for accuracy and completeness to ensure initiation and continuation of services.
• Follow the program protocols to ensure that the most appropriate next step is scheduled to ensure continuity of service delivery to patients.
• Follow‐up/advocate until a decision is received, ideally securing coverage for the patient.
• Report and document Adverse Events as per training on updated Pharmacovigilance
• Additional duties as determined by your Manager.

What you need to ensure you are set up for success:

• Completion of Post-secondary is required
• Experience in Patient Support Program is a strong asset
• Reimbursement knowledge to obtain coverage for patients an asset
• Experience in ophthalmology and clinic settings is an asset
• Bilingualism (English and French) is required.
• Excellent verbal and written communication skills
• Must be able to work from home and have a quiet dedicated office space
• Strong analytical skills including interpretation of regulation and legislation
• Excellent customer service, problem-solving, and conflict resolution skills
• Typing skills and ability to be a strong functional user of various computer-based programs

What makes you a great fit for this team:

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

We value our employees! Our permanent full-time employees are provided with a:

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• Employee & Family Assistance Program
• RRSP Matching Program

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications, however, please note that only candidates who meet the specified requirements will be contacted for an interview.

Accommodations can be made available upon request for those candidates taking part in the selection process.