Gestionnaire de Cas sur le Terrain, Bilingue / Field Case Manager

Innomar Strategies Inc.; Montreal; Remote; CAD 50,000 - 70,000; Full time

Job summary

Cencora, a leading healthcare company, seeks a dedicated professional to support physicians in navigating reimbursement processes. The role requires exceptional interpersonal skills and the ability to educate physicians about services, ensuring optimal patient care. Bilingual candidates are encouraged to apply, as the role supports healthcare in the Quebec and New Brunswick Provinces.

Benefits

Comprehensive wellness benefits

Professional development resources

Paid parental leave

Qualifications

• Experience in reimbursement or pharmaceutical sales preferred.
• Bilingualism in English and French required.
• Ability to analyze medical terminology and engage effectively with physicians.

Responsibilities

• Serve as a single point of contact for physicians and manage documentation for coverage.
• Provide ongoing updates and education on program services to medical staff.
• Identify areas for risk and implement quality improvements.

Skills

Exceptional customer service

Interpersonal skills

Analytical skills

Time management

Communication skills

Strong computer skills

Education

Related degree (pharmacists, science degrees)

Tools

Microsoft Office

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Primary Duties and Responsibilities

• Single point of contact for the program with physicians
• Educate physicians and / or their staff on various program services
• Provide therapy guidelines to manage physician expectations with respect to reimbursement
• Consult patient charts in order to effectively complete necessary paperwork to obtain coverage
• Assist MDs in completing Special Authorization (SA) forms, enrolment forms, prescription renewals, and other documentation
• Provide ongoing updates to physicians on their patients
• Customize current program elements to meet the needs of assigned physicians : adjust based on in-clinic and remote MD needs.
• Identify areas for risk and foster proactive, continued quality improvement.
• Work collaboratively with other team members in various roles to coordinate the patient journey.
• Participate in scheduled physician meetings with sales representatives
• Attend Continuous Medical Education events and report new activities
• Regular travel to various physician offices
• Adverse Event reporting
• Adhoc duties as assigned

Experience and Educational Requirements :

• Related degree may be considered (pharmacists, science degrees) or equivalent transferable skills
• Experience in public or private third party reimbursement arena or pharmaceutical sales experience, managed care, or clinical support, or related experience an asset
• Bilingualism is an asset (requirement for province of Quebec)
• Previous Case Manager experience an asset
• Basic CCPE an asset

Minimum Skills, Knowledge and Ability Requirements :

• Exceptional customer service and interpersonal skills
• Ability to manage multiple tasks and priorities at once
• Comprehension of medical terminology
• Strong analytical and organizational skills
• Ability to analyze current enrollment volume by MD
• Ability to engage with a physician and his / her staff as a trusted and well-informed medical counterpart
• Excellent time management skills & sense of urgency
• Ability to collaborate effectively with program associates
• Ability to work autonomously in a remote setting
• Ability to communicate effectively both orally and in writing and in both English and French (oral and written) for the Quebec and New Brunswick Provinces
• Detail and result oriented
• Ability to adapt to change and ambiguity
• Strong computer skills and knowledge of Microsoft Office
• Ability to attend Continuous Healthcare Education (CHE) events with HCPs, which may occur outside regular business hours
• Hold and maintain a valid, non-expired, unrestricted driver’s license and possess a car
• Adhere to Performance Standards and Procedures required by the program
• Must have a private, dedicated home office space that accommodates equipment supplied by Innomar Strategies

The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

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