Bilingual Call Center Agent | EN/FR Support Specialist

Brink's, Incorporated; Toronto; On-site; CAD 45,000 - 64,000; Full time

Job summary

Brink's National Client Services (BNCS) is seeking customer-focused professionals to deliver a best-in-class customer experience. The role involves responding to inquiries by phone and email, resolving issues, and collaborating across departments to ensure timely solutions.

Candidates should have at least 2 years in customer service or tech support, be fluent in English and French, and excel at problem solving and communication under pressure. Shift coverage includes days, evenings, and weekends.

Qualifications

• Demonstrated experience delivering exceptional customer service.
• Fluency in English and French (spoken and written).
• Minimum 2 years in call centre, customer service, or help desk/tech support roles.
• Strong problem-solving and troubleshooting skills.
• Excellent verbal and written communication; capable of handling multiple priorities.

Responsibilities

• Respond to internal and external customer inquiries via phone and email.
• Provide support related to Brink's products and services.
• Troubleshoot technical issues affecting customers and crew members.
• Collaborate with internal departments to ensure timely resolution of customer concerns.
• Follow processes to diagnose issues and identify solutions.
• Generate and distribute operational reports throughout the day.
• Support ad hoc projects and serve as a key contact for customer communications.
• Deliver a professional, positive, and efficient customer experience.

Skills

Customer service

Bilingual English/French

Call Centre experience

Troubleshooting

Problem solving

Strong communication

Multi-tasking

Calm under pressure

Technical support basics

Phone and email communication

Job description

Brink's National Client Services (BNCS) is seeking customer-focused professionals to deliver a best-in-class customer experience. The role involves responding to inquiries by phone and email, resolving issues, and collaborating across departments to ensure timely solutions.

Candidates should have at least 2 years in customer service or tech support, be fluent in English and French, and excel at problem solving and communication under pressure. Shift coverage includes days, evenings, and weekends.