EN/FR Bilingual Program Support Specialist

Convergys; Canada; Remote; CAD 34,000 - 43,000; Full time

Job summary

Concentrix is hiring a Bilingual Program Support Specialist (English/French) to support claims processing, reporting, and quality verification. This hourly role emphasizes cross-functional collaboration, process excellence, and high-touch dealer support in a flexible, fast-paced environment.

The candidate will serve as a subject matter expert on program processes, build strong relationships with management, and manage multiple deliverables with confidentiality.

Qualifications

• Bilingual in English and French with strong written and spoken skills.
• Demonstrated leadership and ability to collaborate cross-functionally.
• Self-motivated, proactive, and able to work independently.
• Strong organizational skills with ability to handle multiple priorities.

Responsibilities

• Act as SME on program processes and procedures for the team.
• Process and quality check Money Back Guarantee claims.
• Prepare and manage reports to support business operations and decisions.
• Research and respond to dealer inquiries in a timely, professional manner.
• Adapt schedules and priorities to meet changing business needs.

Skills

Bilingual EN/FR

Excel

Data analysis

Communication

Time management

Tools

Excel Pivot Tables

VLOOKUP/XLOOKUP

Power Query

Job description

Concentrix is hiring a Bilingual Program Support Specialist (English/French) to support claims processing, reporting, and quality verification. This hourly role emphasizes cross-functional collaboration, process excellence, and high-touch dealer support in a flexible, fast-paced environment.

The candidate will serve as a subject matter expert on program processes, build strong relationships with management, and manage multiple deliverables with confidentiality.