Bilingual Banking Support Specialist (EN/FR)

Insight Global; Vancouver; Hybrid; CAD 21,000 - 30,000; Part time

Job summary

Peoples Group is hiring two Bilingual Client Services Specialists to deliver exceptional service to banking clients via phone and email in a hybrid Vancouver setting. The role focuses on authenticating clients, greeting professionally, answering product and account questions, guiding clients to the right resources, and closing calls effectively.

The ideal candidate is a quick learner with strong attention to detail, collaborative mindset, and experience in admin or customer service.

Qualifications

• Bilingual fluency in English and French (written and verbal).
• 2+ years in a customer‑service or client‑support role.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and standard office tools.
• Ability to quickly learn banking products, terminology, and compliance requirements.
• Strong attention to detail and the ability to multitask in a fast‑paced environment.
• Excellent communication and interpersonal skills with an empathetic, professional tone.

Responsibilities

• Deliver empathetic client service to banking clients by phone and email.
• Authenticate clients and guide them to the right resources.
• Answer product and account questions and close calls effectively.
• Collaborate with the Vancouver team in a hybrid setting.

Skills

Bilingual English/French

Customer service

Microsoft Office

Quick learner

Attention to detail

Communication skills

Team oriented

Education

College education or relevant certificates

Job description

Peoples Group is hiring two Bilingual Client Services Specialists to deliver exceptional service to banking clients via phone and email in a hybrid Vancouver setting. The role focuses on authenticating clients, greeting professionally, answering product and account questions, guiding clients to the right resources, and closing calls effectively.

The ideal candidate is a quick learner with strong attention to detail, collaborative mindset, and experience in admin or customer service.