Bilingual Banking Customer Experience Associate

TD; Vaudreuil-Dorion; On-site; CAD 31,000 - 39,000; Part time

Job summary

TD Canada Trust in Vaudreuil-Dorion, Quebec, is seeking a Customer Experience Associate to handle a range of banking transactions and deliver a helpful customer experience. You will promote TD solutions, refer customers to the right specialists, and help maintain a positive branch atmosphere.

The role requires fluency in French and English, strong organizational skills, and a customer-focused mindset. A High School diploma or equivalent, plus familiarity with MS Office, are recommended.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
• A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.
• Language Requirements: Fluency in both French and English.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Skills

Customer service

Bilingual English/French

MS Office

Communication

Time management

Education

High School diploma

Undergraduate degree

Tools

MS Office

Job description

TD Canada Trust in Vaudreuil-Dorion, Quebec, is seeking a Customer Experience Associate to handle a range of banking transactions and deliver a helpful customer experience. You will promote TD solutions, refer customers to the right specialists, and help maintain a positive branch atmosphere.

The role requires fluency in French and English, strong organizational skills, and a customer-focused mindset. A High School diploma or equivalent, plus familiarity with MS Office, are recommended.