Customer Service Agent

Colonial Group; Rankin Inlet; Sur place; CAD 35 000 - 52 000; Plein temps

Résumé du poste

Calm Air is seeking Customer Service Agents to deliver front-line passenger support at airports, before and after flights. You will ensure a positive passenger experience and comply with all regulations and service standards.

Responsibilities include curbside assistance, reservations, check-in, fee calculation, boarding pass issuance, and passenger guidance. Shift work, including mornings, evenings and weekends, is required.

Qualifications

• High school diploma or GED is an asset.
• Ability to learn a computerized reservation system.
• Basic computer skills (Word, Excel, Office).
• Knowledge of an airline's operations is an asset.
• Must have exceptional customer service skills.
• Must be able to work independently or in a team setting.
• Ability to work efficiently and accurately under pressure.
• Must have own transportation to and from work.
• Enhanced Security Clearance qualification required.
• Ground School Training attendance/completion needed.
• Preference given to Inuit Land Claims Beneficiaries.
• Inuktitut and/or Inuinnaqtun language is an asset.

Responsabilités

• Provide curbside to curbside customer service at airports.
• Make and change flight reservations in the reservation system.
• Check in passengers and their baggage.
• Calculate and charge applicable fees.
• Issue boarding passes, itineraries and seating assignments.
• Assist pre-boarding passengers to board safely.

Connaissances

Customer service

Reservations system

General computer skills

Independent/Team work

Pressure handling

Formation

High school diploma

Outils

Microsoft Word

Microsoft Excel

Office Suite

Description du poste

What You\'ll Get to Do

Calm Air Customer Service Agents provide valuable front-line passenger support and assistance to our customers at the airports and before and after they board one of our flights. They are responsible for ensuring our passenger experience is positive and meets the standards of service that we set out as an organization in addition to complying with applicable regulations.

• Providing curbside to curbside service to the travelling public as per Canadian Transportation Agency regulations
• Making and changing flight reservations in the computerized reservation system
• Checking in passengers and their baggage
• Calculate and charge any additional fees if applicable
• Issuing boarding passes, itineraries, and seating assignments as necessary
• Assist pre-boarding passengers to ensure safe movement to and from the aircraft
• Provide information on fares, flight schedules and routes in person or over the telephone
• Facilitate the safe movement of passengers between aircraft and terminal buildings
• Other duties as required

Hours of Work

• Shift work is required and may include mornings/afternoons, evenings, and weekends

Skills & Experience We Value

• High school diploma or general education degree (GED) an asset
• Ability to learn a computerized reservation system
• Basic Computer skills (word, excel, office)
• Knowledge of an airline\'s operations an asset
• Must have exceptional customer service skills
• Must be able to work independently or in a team setting
• Ability to work efficiently and accurately under pressure
• Must have own transportation to and from work
• Must be able to obtain and maintain an Enhanced Security Clearance qualification
• Must be able to attend and complete initial Ground School Training
• Preference given to Inuit Land Claims Beneficiaries
• Inuktitut and/or Inuinnaqtun language considered an asset