Bilingual API Support Analyst – L2/L3, REST/SOAP, API Integrations

Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!; Toronto; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

Astra-North Infoteck Inc. in Toronto is seeking a bilingual API Support Analyst to provide L2/L3 production support for REST/SOAP APIs and external vendor integrations. The role requires strong API troubleshooting, security knowledge, and collaboration with vendors to resolve incidents.

You will work in a hybrid setup (Toronto) with a focus on English and French communication, ensuring reliable API performance and timely issue resolution for enterprise applications.

Qualifications

• 5+ years of application support, including API and integration support.
• Hands-on with REST/JSON/XML and API security concepts.
• Experience collaborating with external vendors.

Responsibilities

• Provide L2/L3 production support for enterprise APIs and integrations.
• Troubleshoot API issues, analyze requests/responses, and support authentication flows.
• Coordinate with external vendors to ensure timely incident resolution.

Skills

L2/L3 Production Support

REST/SOAP APIs

Bilingual English & French

Tools

Postman

Swagger

Apigee

MuleSoft

API Gateway platforms

Job description

API Support Analyst – L2/L3, REST/SOAP, API Integrations & Bilingual French

Location: Toronto; Hybrid 2 days a week

Job Description

We are seeking a Bilingual (English & French) API Support Analyst with experience in L2/L3 production support and external vendor API integrations. The candidate will be responsible for supporting API-based applications, troubleshooting integration issues, coordinating with external vendors, and ensuring timely resolution of production incidents.

Top 3 Required Skills

• L2/L3 Production Support experience for enterprise applications and integrations.
• Strong understanding of APIs (REST/SOAP), API troubleshooting, authentication, request/response analysis, and vendor integrations.
• Bilingual communication skills (English & French).

Top 3 Preferred Skills

• Experience with API management/testing tools such as Postman, Swagger, Apigee, MuleSoft, or API Gateway platforms.
• Knowledge of monitoring and logging tools such as Splunk, Dynatrace, AppDynamics, or ELK.
• Banking/Financial Services domain experience.

Experience

• 5+ years of application support experience, including API and integration support.
• Hands-on experience with REST APIs, JSON, XML, OAuth, JWT, SSL/TLS, and API security concepts.
• Experience working with external vendors and third-party integrations.