API Support Analyst
Net2Source (N2S)
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Job summary
Net2Source (N2S) is seeking a Bilingual (English & French) API Support Analyst to join our team in Toronto. The role focuses on L2/L3 production support for enterprise applications and coordinating with external vendors on API integrations.
The ideal candidate has 5+ years of application support experience, strong API knowledge (REST/SOAP, authentication, OAuth, JWT), and proven ability to work with third-party integrations in a fast-paced environment.
Qualifications
- 5+ years of application support experience, including API and integration support.
- Hands-on experience with REST APIs, JSON, XML, OAuth, JWT, SSL/TLS, and API security concepts.
- Experience working with external vendors and third-party integrations.
Responsibilities
- Support API-based applications and troubleshoot integration issues.
- Coordinate with external vendors and ensure timely incident resolution.
- Provide L2/L3 production support for enterprise applications and integrations.
Skills
Job description
We are seeking a Bilingual (English & French) API Support Analyst with experience in L2/L3 production support and external vendor API integrations. The candidate will be responsible for supporting API-based applications, troubleshooting integration issues, coordinating with external vendors, and ensuring timely resolution of production incidents.
- L2/L3 Production Support experience for enterprise applications and integrations.
- Strong understanding of APIs (REST/SOAP), API troubleshooting, authentication, request/response analysis, and vendor integrations.
- Bilingual communication skills (English & French).
- Experience with API management/testing tools such as Postman, Swagger, Apigee, MuleSoft, or API Gateway platforms.
- Knowledge of monitoring and logging tools such as Splunk, Dynatrace, AppDynamics, or ELK.
- 5+ years of application support experience, including API and integration support.
- Hands-on experience with REST APIs, JSON, XML, OAuth, JWT, SSL/TLS, and API security concepts.
- Experience working with external vendors and third-party integrations.
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