API Support Analyst
LanceSoft, Inc.
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Job summary
LanceSoft, Inc. is seeking a Bilingual API Support Analyst (English & French) with L2/L3 production support experience and strong API knowledge. You will troubleshoot API integrations, coordinate with external vendors, and drive timely incident resolution.
Experience with REST/SOAP APIs, authentication, and security concepts is preferred. The role involves working with external partners to ensure reliable API-based services across environments.
Qualifications
- L2/L3 production support experience for enterprise applications and integrations.
- Strong understanding of APIs (REST/SOAP), API troubleshooting, authentication, request/response analysis, and vendor integrations.
- Bilingual communication skills (English & French).
Responsibilities
- Support API-based applications and production systems.
- Troubleshoot integration issues and coordinate with external vendors.
- Ensure timely resolution of production incidents and service restores.
Skills
Tools
Job description
We are seeking a Bilingual (English & French) API Support Analyst with experience in L2/L3 production support and external vendor API integrations. The candidate will be responsible for supporting API-based applications, troubleshooting integration issues, coordinating with external vendors, and ensuring timely resolution of production incidents.
- L2/L3 Production Support experience for enterprise applications and integrations.
- Strong understanding of APIs (REST/SOAP), API troubleshooting, authentication, request/response analysis, and vendor integrations.
- Bilingual communication skills (English & French).
- Experience with API management/testing tools such as Postman, Swagger, Apigee, MuleSoft, or API Gateway platforms.
- Knowledge of monitoring and logging tools such as Splunk, Dynatrace, AppDynamics, or ELK.
- 5-15 years of application support experience, including API and integration support.
- Hands‑on experience with REST APIs, JSON, XML, OAuth, JWT, SSL/TLS, and API security concepts.
- Experience working with external vendors and third‑party integrations.
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