Bilingual API Support Analyst L2/L3 – REST/SOAP Integrations

Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!; Toronto; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

Astra-North Infoteck Inc. in Toronto is seeking a bilingual API Support Analyst to provide L2/L3 production support for REST/SOAP APIs and external vendor integrations. The role requires strong API troubleshooting, security knowledge, and collaboration with vendors to resolve incidents.

You will work in a hybrid setup (Toronto) with a focus on English and French communication, ensuring reliable API performance and timely issue resolution for enterprise applications.

Qualifications

• 5+ years of application support, including API and integration support.
• Hands-on with REST/JSON/XML and API security concepts.
• Experience collaborating with external vendors.

Responsibilities

• Provide L2/L3 production support for enterprise APIs and integrations.
• Troubleshoot API issues, analyze requests/responses, and support authentication flows.
• Coordinate with external vendors to ensure timely incident resolution.

Skills

L2/L3 Production Support

REST/SOAP APIs

Bilingual English & French

Tools

Postman

Swagger

Apigee

MuleSoft

API Gateway platforms

Job description

Astra-North Infoteck Inc. in Toronto is seeking a bilingual API Support Analyst to provide L2/L3 production support for REST/SOAP APIs and external vendor integrations. The role requires strong API troubleshooting, security knowledge, and collaboration with vendors to resolve incidents.

You will work in a hybrid setup (Toronto) with a focus on English and French communication, ensuring reliable API performance and timely issue resolution for enterprise applications.