Bilingual Administrative Assistant (Contract) - Patient Support

McKesson; Ontario; Hybrid; USD 36,000 - 60,000; Full time

Job summary

An established industry player is seeking an Administration Assistant/Patient Services Associate to join their hybrid team. In this vital role, you will provide essential administrative support to enhance patient care and ensure seamless communication within the patient support program. Your strong communication skills and attention to detail will be crucial as you manage data entry, support patient enrolment, and collaborate closely with the team. This opportunity offers a dynamic work environment where your contributions will directly impact the quality of healthcare services. If you're passionate about making a difference, this role is for you!

Qualifications

• 1-2 years of experience in an administrative role is required.
• Proficiency in Microsoft Office and CRM software is essential.

Responsibilities

• Provide administrative support for patient support programs and manage communication.
• Ensure high-quality data entry and assist in patient registration activities.

Skills

Communication Skills

Critical Thinking

Data Entry

Customer Service

Bilingualism (French and English)

Education

High School Diploma

University or College Degree in Life Sciences or Communication

Tools

Microsoft Office

Salesforce

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Description

The Administration Assistant/Patient Services Associate is a hybrid role that will be an integral part for a patient support program (PSP). This role will require the candidate to perform administrative/data entry support to complete patient enrolment, safety reporting, management of inbound/outbound communication and work in partnership with the PSP team to provide organizational support. This candidate’s excellent communication skills, critical thinking, and efficiency will be essential for their success. This role involves understanding and adherence to provincial, corporate, divisional, departmental and program specific standard operating procedures to ensure the highest quality and continuity of client care.

Responsibilities

• Providing cross-coverage administrative support to all areas within the PSP programs (including processing safety data, fulfillments/reviews, internal/external communications, field staff support, reports [daily, weekly, monthly …etc.], data clean-up, meetings, maintenance of filing system, and general office/administrative duties).
• Ensuring complete and high-quality data entry into our database systems.
• Providing effective and timely management of inbound faxes and email communication.
• Executing other ad-hoc administrative duties, as they are assigned.
• Resolving routine questions and problems.
• Processing work, prioritizing tasks, organizing and planning to meet objectives in a timely and efficient manner.
• Following standard procedures to accomplish assigned tasks.
• Performing patient registration activities, according to program protocols and applicable departmental policies and procedures.
• Reviewing, analyzing and validating information provided by patients and Health Care Providers for accuracy and completeness to ensure initiation of services.
• Following the program protocols to ensure that the most appropriate next step is scheduled to ensure continuity of service delivery to Health Care Providers and patients.
• Processing data entry activities of pertinent information received at different points of contact during the delivery of program services.
• Participating in reimbursement or other program related research activities, as assigned by Departmental Supervisor and/or Team Lead.
• Receiving, recording and reporting Adverse Events, as per program working instructions.
• Participating and assisting in departmental continuous improvement activities related to process, quality, training …etc.
• Participating in execution and documentation of test plans.
• Participating in the development of reports and tools for identifying signals that will flag misunderstanding, misconduct, fraud or other out of protocol program participant related incidents.
• Maintaining program data accuracy through review of program documentation for completeness and consistency.

Competencies

• High School Diploma or Equivalent.
• 1-2 years of experience in an administrative role.
• Minimum of 6 months to 1 year experience in customer service. Bonus if experience is within health care.
• University or College degree in Life Sciences, Communication or related field not required but is considered an asset.
• Proficiency in computer software technology (e.g. Microsoft Office, Salesforce or other CRMs).
• Knowledge or background in medical terminology, health care environment, reimbursement landscape, therapeutic, product related knowledge and administration would be considered an asset.
• Bilingualism (French and English).

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

$36,000 - $59,600

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!