Administrative Assistant, Quality Assurance

CBI Health; Waterloo; Remote; CAD 40,000 - 70,000; Full time

Job summary

An established industry player in community healthcare is seeking a detail-oriented Administrative Assistant for their Quality Assurance team. This full-time remote role involves supporting Analysts by managing report workflows, ensuring timely submissions, and maintaining privacy in documentation. The ideal candidate will thrive in a fast-paced environment, possess excellent communication skills, and be proficient in Microsoft 365. Join a company that values continuous learning and offers competitive benefits, contributing to healthcare improvements across Canada.

Benefits

Comprehensive health benefits

Dental insurance

Vision insurance

Flexible hours

Continuous learning opportunities

Qualifications

• Experience in medical office procedures is an asset.
• Ability to thrive in a fast-paced environment with strict deadlines.

Responsibilities

• Receive Draft Reports and assign QA Analysts as needed.
• Organize worklists to distribute workload appropriately.
• Issue Reports to Referral Sources and maintain privacy.

Skills

Organizational Skills

Attention to Detail

Communication Skills

Microsoft 365 Proficiency

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Referral Management System (Smart Simple)

Job description

Administrative Assistant, Quality Assurance – Remote

CBI Health is Canada’s leading community healthcare provider, with over 13,000 staff committed to making a meaningful difference in clients’ lives. We foster a culture of inspiration, recognition, and celebration, offering mentoring and continuous learning opportunities. Join us and find where your better begins.

About This Opportunity

FOCUS Assessments seeks a highly organized, quick learner with excellent computer skills for the role of Administrative Assistant in our Quality Assurance department. This full-time, remote position reports to the Quality Assurance Manager.

The QA team collaborates with Independent Regulated Health Professionals to ensure timely receipt and readiness of reports for referral. The Administrative Assistant will support Analysts and be responsible for creating Document Lists for IME reports within prescribed timelines.

Daily Responsibilities

1. Receive Draft Reports and assign QA Analysts/Report Reviewers as needed.
2. Organize worklists to distribute workload appropriately based on experience and assessment type.
3. Issue Reports to Referral Sources and update the Referral Management System (Smart Simple), maintaining privacy and security.
4. Follow up on Assessment Reports from Assessors to ensure timely submission.
5. Provide copies of Final Reports to Assessors after they are sent to Referral Sources.

Qualifications for Success

• Experience or knowledge of medical office procedures or independent medical assessments is an asset but not mandatory.
• High attention to detail and ability to work independently.
• Ability to thrive in a fast-paced environment with multiple tasks and strict deadlines.
• Excellent written and verbal communication skills in English.
• Proficiency in Microsoft 365 (Outlook, Word, Excel).

What CBI Health Offers

• Opportunities for continuous learning and career advancement.
• Competitive salary with comprehensive benefits, including health, dental, and vision, fully paid by the employer.
• Flexible hours supporting work-life balance.

About Us

CBI Health is dedicated to improving healthcare across Canada, with over 250 locations supporting more than 800 communities. We are proud recipients of Deloitte’s Best Managed Companies award for 15 consecutive years. Learn more at cbihealth.ca.

We are committed to diversity, equity, and inclusion, welcoming applications from all individuals regardless of race, gender, age, disability, or background, and fostering a workplace where everyone feels safe and valued.