Bilingual Account Services Rep: Customer Experience

Ford; Edmonton; On-site; CAD 40,000 - 48,000; Full time

Job summary

Ford Credit Canada is seeking an Account Services Representative to support a broad network of Ford/Lincoln dealers and deliver a world-class ownership experience.

You will engage with customers, resolve inquiries, and maintain high satisfaction while acting as a brand ambassador in a bilingual, professional setting in Edmonton. The role requires a high school diploma, English/French proficiency, and MS Office skills. Training occurs at the Edmonton office.

Qualifications

• Bilingual English and French required.
• Strong communication and negotiation skills in a high-volume financial services environment.
• Proficiency in MS Office and ability to learn internal software.

Responsibilities

• Provide superior customer satisfaction through professional service.
• Support Ford Credit products and initiatives with customers.
• Review account history to understand the financial situation and determine next steps.
• Adhere to Ford Credit policies and guidelines for consistent service quality.
• Act as a brand ambassador and resolve sensitive financial situations with empathy and professionalism.
• Manage a high volume of inbound and outbound calls in a fast-paced environment.
• Contribute to team meetings and share insights for continuous improvement.
• Support team goals and demonstrate flexibility with new tasks.

Skills

Bilingual English/French

Customer service

Multitasking

MS Office

Financial services experience

Education

High School Diploma or CAEC Equivalency

Tools

MS Office

Job description

Ford Credit Canada is seeking an Account Services Representative to support a broad network of Ford/Lincoln dealers and deliver a world-class ownership experience.

You will engage with customers, resolve inquiries, and maintain high satisfaction while acting as a brand ambassador in a bilingual, professional setting in Edmonton. The role requires a high school diploma, English/French proficiency, and MS Office skills. Training occurs at the Edmonton office.