Bilingual (English & French) Customer Service Representative - Account Maintenance (Early Stage Collections)

Ford Global Career Site; Edmonton; À distance; CAD 45 000 - 60 000; Plein temps

Résumé du poste

Ford Credit Canada is seeking a Customer Service Representative - Account Maintenance to support a broad network of Ford/Lincoln dealers. You will assess creditworthiness, negotiate payment terms, and help customers get back on track while upholding the lender's reputation.

This full-time remote role requires residing near Edmonton, AB, with in-person training at the Edmonton office. You will collaborate with a dynamic team, handle delinquency issues, and adapt to a flexible schedule to meet

Qualifications

• Experience evaluating creditworthiness and negotiating terms.
• Strong communication and analytical skills for delinquency management.
• Knowledge of credit, collections, and relationship management.

Responsabilités

• Evaluate applications for creditworthiness and negotiate credit terms with dealers by phone.
• Address early-stage delinquency, understand root causes, and arrange sustainable payment plans.
• Provide professional service to help customers regain good standing and protect lender reputation.

Connaissances

Credit analysis

Negotiation

Communication

Account management

Financial analysis

Description du poste

Working within a dynamic team and supporting a broad network of Ford/Lincoln dealers, the Customer Service Representative - Account Maintenance plays a critical role in managing our early-stage delinquency portfolio. In this role, you aren’t just providing service; you are a financial problem-solver. You will work directly with customers to understand the root causes of account delinquency, negotiate sustainable payment arrangements, and provide the professional expertise needed to help our customers get back on track while working to advance Ford Credit Canada’s reputation as a customer-focused lender, providing personalized service and professional expertise.

At Ford Credit Canada, you'll play a vital role in enhancing our reputation as a best-in-class lender. You'll work within a large team and a wide network of Canadian Ford/Lincoln dealers, providing personalized service and professional expertise. Your main responsibilities will include evaluating applications for creditworthiness and directly negotiating credit terms with dealers by phone. Effective communication and analytical skills are crucial for success in this role. Ideal candidates should also understand credit, financial analysis, sales, collections, and relationship management. Location: While this role is fulltime remote, candidate must reside in or around Edmonton, AB, and be able to attend in person training at the Edmonton office.

Candidates must be able to work a flexible schedule during our hours of operation, which include Monday – Thursday from 6:00 am – 7:00 pm MST, Friday from 6:00 am – 5:00 pm MST and Saturday from 7:00 am – 1:00 pm MST.