Bilingual (English & French) Customer Service Representative

Ford Global Career Site; Edmonton; On-site; CAD 42,000 - 54,000; Full time

Job summary

Ford Credit Canada is seeking a Customer Service Representative to work with customers and Ford/Lincoln dealers to deliver a world-class ownership experience.

You will navigate customers through finance or lease journeys, resolve inquiries with precision, and act as a brand ambassador while contributing to customer satisfaction and loyalty at every touchpoint.

Job description

You will work within a large team and our customers, providing personalized service and professional expertise. Your main responsibilities will include make a positive impact on every customer interaction: You will engage with customers, seeing each contact as an opportunity to provide excellent service and help us meet or exceed our customer satisfaction goals.
Working within a dynamic team and supporting a broad network of Ford/Lincoln dealers, the Customer Service Representative plays a critical role in orchestrating a world-class ownership experience.

In this role, you aren't just providing service; you are a brand ambassador and solutions expert. You will work directly with customers to navigate their finance or lease journey, resolve complex inquiries with precision, and provide the professional expertise needed to build long-term loyalty. Your goal is to ensure every interaction is seamless while working to advance Ford Credit Canada's reputation as a customer-focused industry leader, providing personalized service and a premium experience at every touchpoint.

Additional Information:

Candidates must be able to work a flexible schedule during our hours of operation, which include Monday - Thursday from 7:00 am - 6:00 pm MST, Friday from 7:00 am - 5:00 pm MST.