Remote Bilingual Credit & Accounts Specialist

Ford, Inc; Edmonton; Ibrido; CAD 42.000 - 54.000; Tempo pieno

Descrizione del lavoro

Ford Credit Canada is seeking a Customer Service Representative - Account Maintenance to support our network of Ford/Lincoln dealers. You will assess creditworthiness, negotiate payment arrangements, and act as a financial problem-solver to keep accounts current.

Based in Canada with remote work, you will join a collaborative team and participate in in-person training at the Edmonton office. The role requires flexibility to cover specified hours and strong communication and analytical skills.

Competenze

• Evaluate creditworthiness of applicants and accounts.
• Negotiate sustainable payment arrangements with dealers by phone.
• Understand credit, financial analysis, sales, collections, and relationship management.

Mansioni

• Evaluate applications for creditworthiness and negotiate credit terms with dealers by phone.
• Provide personalized service and professional expertise to help customers stay on track.
• Support a broad network of Ford/Lincoln dealers across Canada.

Conoscenze

Credit analysis

Customer service

Negotiation

Relationship management

Communication

Strumenti

CRM software

Descrizione del lavoro

Ford Credit Canada is seeking a Customer Service Representative - Account Maintenance to support our network of Ford/Lincoln dealers. You will assess creditworthiness, negotiate payment arrangements, and act as a financial problem-solver to keep accounts current.

Based in Canada with remote work, you will join a collaborative team and participate in in-person training at the Edmonton office. The role requires flexibility to cover specified hours and strong communication and analytical skills.