Account Services Specialist - Finance & Leasing Excellence

Ford Global Career Site; Edmonton; On-site; CAD 38,000 - 52,000; Full time

Job summary

Ford Credit Canada is seeking an Account Services Representative to enhance customer experiences and support a broad network of Ford/Lincoln dealers. You will engage customers with a focus on professionalism, aim to exceed satisfaction goals, and contribute to a premium ownership journey.

You will act as a brand ambassador and solutions expert, working directly with customers to navigate their finance or lease journey and resolve complex inquiries, building long-term loyalty and reinforcing Ford

Responsibilities

• Engage with customers to provide excellent service and help meet customer satisfaction goals.
• Support Ford/Lincoln dealers network to deliver a world-class ownership experience.
• Navigate customers through their finance or lease journey and resolve inquiries with precision.

Job description

Ford Credit Canada is seeking an Account Services Representative to enhance customer experiences and support a broad network of Ford/Lincoln dealers. You will engage customers with a focus on professionalism, aim to exceed satisfaction goals, and contribute to a premium ownership journey.

You will act as a brand ambassador and solutions expert, working directly with customers to navigate their finance or lease journey and resolve complex inquiries, building long-term loyalty and reinforcing Ford