Account Services Representative

Ford Global Career Site; Edmonton; On-site; CAD 38,000 - 52,000; Full time

Job summary

Ford Credit Canada is seeking an Account Services Representative to enhance customer experiences and support a broad network of Ford/Lincoln dealers. You will engage customers with a focus on professionalism, aim to exceed satisfaction goals, and contribute to a premium ownership journey.

You will act as a brand ambassador and solutions expert, working directly with customers to navigate their finance or lease journey and resolve complex inquiries, building long-term loyalty and reinforcing Ford

Responsibilities

• Engage with customers to provide excellent service and help meet customer satisfaction goals.
• Support Ford/Lincoln dealers network to deliver a world-class ownership experience.
• Navigate customers through their finance or lease journey and resolve inquiries with precision.

Job description

At Ford Credit Canada, you'll play a vital role in enhancing our reputation as a best-in-class lender. You'll work within a large team and our customers, providing personalized service and professional expertise. Your main responsibilities will include make a positive impact on every customer interaction: You will engage with customers, seeing each contact as an opportunity to provide excellent service and help us meet or exceed our customer satisfaction goals.

Working within a dynamic team and supporting a broad network of Ford/Lincoln dealers, the Account Services Representative plays a critical role in orchestrating a world-class ownership experience.

In this role, you aren’t just providing service; you are a brand ambassador and solutions expert. You will work directly with customers to navigate their finance or lease journey, resolve complex inquiries with precision, and provide the professional expertise needed to build long-term loyalty. Your goal is to ensure every interaction is seamless while working to advance Ford Credit Canada’s reputation as a customer-focused industry leader, providing personalized service and a premium experience at every touchpoint.