Bilingual Pension Admin & Customer Care Specialist

Canada Life; Montreal; On-site; CAD 51,000 - 76,000; Full time

Benefits offered by this job

Education reimbursement up to CAD 2,0

Health and dental benefits; mental‑健康

Volunteer day

Pension and investment options

Employee recognition programs

ERGs and mentorship programs

Job summary

Canada Life in Montreal, QC, is seeking a Customer Service Specialist to join Group Retirement Services. You will manage GPAS plan maintenance, respond to inquiries, and support daily administration while building relationships with clients and advisors.

Ideal candidates demonstrate strong analytical skills, precision, and communication ability. Bilingual English/French is an asset for Quebec, with a base salary range of $50,900 to $76,400 CAD per year.

Qualifications

• Analytical thinker with problem-solving approach.
• Customer-service oriented with a can-do attitude.
• Strong written and verbal communication skills.
• Highly organized with ability to manage multiple tasks.
• Strong interpersonal skills and team collaboration.
• Self-motivated and able to multi-task in a fast-paced environment.
• Proficient in MS Word/Outlook; advanced Excel skills required.
• Bilingual in French and English is an asset (Quebec role).

Responsibilities

• Handle plan and member maintenance on GPAS, including data updates and reporting.
• Respond to inquiries from multiple audiences, via telephone and email.
• Manage a block of business daily with accuracy.
• Foster relationships with plan administrators, brokers and members.
• Handle sensitive issues timely and accurately.
• End-to-end processing of death and marriage breakdown transactions as assigned.
• Prepare standard and custom client reports, including Annual Information Returns.
• Support daily administration: contributions, investment fund changes, benefits payments, reporting.

Skills

Analytical skills

Customer service

Communication

Organizational skills

Interpersonal skills

Multitasking

MS Office (Word/Outlook)

Excel (formulas, pivots, macros, VLOOK

French & English bilingual

Tools

GPAS

GRS reporting tools

Job description

Canada Life in Montreal, QC, is seeking a Customer Service Specialist to join Group Retirement Services. You will manage GPAS plan maintenance, respond to inquiries, and support daily administration while building relationships with clients and advisors.

Ideal candidates demonstrate strong analytical skills, precision, and communication ability. Bilingual English/French is an asset for Quebec, with a base salary range of $50,900 to $76,400 CAD per year.