Benefits Coordinator

Day & Ross; Town of Hartland; On-site; CAD 50,000 - 70,000; Full time

Job summary

Day & Ross seeks a Benefits Coordinator in Hartland, NB to support pension and employee benefit programs, focusing on US-based employees. You will work under the Pension & Benefits North America Manager and handle inquiries, data integrity, and reporting with strict confidentiality.

Required are 1+ years in pension/benefit administration, strong communication, and advanced MS Excel. The role is on-site in Hartland, NB, Canada, with collaboration across TPAs and internal stakeholders.

Qualifications

• Post-secondary education, preferably in human resources, business or a related field or a combination of education and experience.
• 1+ years of progressive experience in pension and benefit administration or a similar administrative field.
• Strong interpersonal and communication skills (both verbal and written).
• Maintains confidentiality with high attention to detail.
• Ability to multi-task in a fast-paced environment.
• Strong computer skills – MS Office, Oracle HCM, and benefit provider systems.

Responsibilities

• Provide excellent customer service to employees, owner-operators and drivers regarding their benefits and processing of their benefits.
• Collaborate with third party administrators to ensure accurate policy application.
• Manage data accuracy in benefits systems and streamline billing processes.
• Carry out routine reporting for third party administrators and stakeholders.
• Develop expertise on company benefits offerings and act as a SME with internal stakeholders.
• Support ongoing review and improvement of benefits offerings.
• Document processes and ensure procedures are followed.
• Perform other duties and projects as assigned.

Skills

Pension & benefits administration

Data analysis

Communication

Client service

MS Excel

Education

Post-secondary education in HR or related field

Tools

Oracle HCM

Job description

Job Description

You belong at Day & Ross.

Benefits Coordinator

Full-Time

Hartland, NB (On-site)

Under the direction of the Manager, Pension & Benefits North America, the Benefits Coordinator performs varied administrative and specialized tasks in support of the day-to-day administration of all employee, owner-operator and drivers benefit programs, with a particular focus on employee benefits programs and reporting for our US based employees. The Benefits Coordinator assists with various benefit-related issues in accordance with established policies and regulations while maintaining a very high degree of confidentiality. Must be well-versed in the various retirement and 401K plans the company offers.

How You'll Help

• Provide excellent customer service to employees, owner-operators and drivers regarding their benefits and processing of their benefits, to include answering inquiries, performing research, provide support on benefit plan documents and being an expert with extensive knowledge of all plans.
• Work collaboratively with third party administrators (TPA’s) to ensure reasonable responses to concerns and accuracy in the application of the policy and challenge when required.
• Manage accuracy of data in benefits systems, streamlining benefits billing processes, and maintaining benefits related forms and documents.
• Carries out routine reporting for third party administrators, compliance, and other stakeholders.
• Develop expertise on all company benefits offerings and act as a subject matter expert with internal stakeholders.
• Participate and support the ongoing review and continuous improvement of company benefits offerings.
• Strong analytical skills with the ability to collect, organize and analyze information with attention to detail and accuracy.
• Supports annual open enrolment process as required.
• Strong ability to document processes and ensure proper discipline to our processes and procedures are followed at all times.
• Other duties and projects as assigned.

Your Skills & Experience

• Post-secondary education, preferably in human resources, business or a related field or a combination of education and experience.
• 1+ years of progressive experience in pension and benefit administration or a similar administrative field.
• Stronginterpersonal and communication skills (both verbal and written).
• Completes work with a high attention to detail maintain a high level of confidentiality.
• Deal effectively and courteously with employees, owner-operators, drivers and the general public.
• Ability to multi-task in a fast-paced environment.
• Strong computer skills – MS Office, Oracle HCM, and benefit provider systems.
• Advanced knowledge of MS Excel is an asset:
• Data Analysis
• Pivot Tables
• V-lookup
• Mail Merge
• Use of formulas

About Day & Ross

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.

We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.

As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values.