Bell Captain

EMBLEMS; Banff; On-site; CAD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, Vision & Dental

Pension Plan with employer matching

Employee travel program with discounts

Staff accommodation subsidy

Complimentary staff meals

Accor properties discounts worldwide

Job summary

Rimrock Banff is seeking a Bell Captain to lead the Guest Services team, shaping the first and last impression of the guest journey at the lobby and front drive. You will guide a hands-on team, manage arrivals and departures, and ensure service excellence with poise.

Ideal candidates bring luxury hospitality experience, strong leadership and communication skills, and a proactive approach to guest satisfaction in a fast-paced environment.

Qualifications

• Previous experience in Guest Services, ideally within a luxury hospitality environment.
• Prior leadership or supervisory experience.
• Warm, polished and professional demeanor.
• Strong communication skills to lead through influence and example.
• High attention to detail and a conscientious approach to service and operations.
• Alberta Class 5 driver’s license with a clear abstract; willingness to obtain Alberta Class 4 license.

Responsibilities

• Act as a welcoming, professional presence in the lobby and front drive, guiding guests from arrival through departure.
• Personally assist guests with luggage, transportation, and inquiries, stepping in during peak periods.
• Provide knowledgeable, personalized recommendations on local wellness, culture, and adventure experiences.
• Oversee the safe, efficient handling, storage, and delivery of guest luggage across the journey.
• Coordinate transportation services including shuttles, taxis, and private vehicles.
• Maintain logs for luggage storage, guest requests, and team activity.
• Ensure Guest Services equipment are maintained, organized, and service-ready.
• Support lobby flow, driveway operations, and arrival logistics for smooth guest movement.
• Adhere to Rimrock safety, security, and service protocols with consistency and precision.

Skills

Guest Services

Leadership

Communication

Attention to detail

Customer service

Driver's license

Job description

At Rimrock Banff, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our people live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.

This role is about more than overseeing luggage services —it’sabout leading the first and last impression of the guest journey. As Bell Captain, you are a visible, hands-on leader in our Guest Services team, setting the tone at the front drive and in the lobby. With a calm, confidentpresenceand a passion for service excellence, you guide your team to deliver seamless arrivals, thoughtful departures, and elevated moments throughout each guest’s stay.

Start Date: September 2026
What You’ll Be Doing:

Guest Connection

• Act as a welcoming, professional presence in the lobby and front drive, ensuring guests feel supported from arrival through departure.
• Personallyassistguests with luggage, transportation, and inquiries, stepping in during peak periods or complex situations.
• Provide knowledgeable, personalized recommendations on local wellness, culture, and adventure experiences.
• Anticipate guest needs and resolve concerns with care, efficiency, and discretion.

Operational Excellence

• Oversee the safe, efficient handling, storage, and delivery of guest luggage at all stages of the guest journey.
• Coordinate transportation services including shuttles, taxis, and private vehicles.
• Maintainaccuratelogs for luggage storage, guest requests, and team activity.
• Ensure Guest Services equipment aremaintained, organized, andservice-ready.
• Support lobby flow, driveway operations, and arrivallogisticsto ensure smooth, polished guest movement.
• Adhere to all Rimrock safety, security, and service protocols with consistency and precision.

Team & Culture

• Lead, coach, and support the Guest Services team, setting clear expectations aligned with Rimrock and Emblems standards.
• Conduct daily team briefings to align on VIP arrivals, group movements, and service priorities.
• Foster a positive, collaborative team culture rooted in professionalism, accountability, and care.
• Work closely with Front Office, Expeditions andHousekeeping to deliver seamless guest journeys.
• Lead from the floor, stepping in to support the team during high-volume or high-impact moments.

Qualifications

What You Bring

• Previousexperience in Guest Services, ideally within a luxury or upscale hospitality environment.
• Prior leadership, lead hand, or supervisory experience preferred.
• Naturally warm, polished, and professional demeanor.
• Strong communicationskills with the ability to lead through influence and example.
• High attention to detail and a conscientious approach to service and operations.
• Ability to thrive in a fast-paced, highly social environment.
• Alberta Class 5 driver’s license with clear abstract; willingness to obtain Alberta Class 4 license.

BonusIfYouBring

• Strong knowledge of Banff National Park, its culture, and adventure offerings.
• Previousexperience coordinating group arrivals or VIP movements.
• Experience operating shuttles or luxuryvehicles.

Who You Are

You are a confident, service-driven leader who thrives in structured environments where precision and consistency matter. You build trust easily,with guests and colleagues alike,and understand that luxury lives in the details.

Calm under pressure and highly organized, you balance pace with polish, ensuring tasks are completed correctly and thoughtfully. You enjoy working with and through others, following established guidelines while motivating your team through clarity, encouragement, and hands-on support.

Lead with presence. Serve with intention. Stay moved.

Physical Demands

• Continuous standing and walking for extended periods.
• Frequent lifting and carrying up to 50lbs / 23kg.
• Pushing and pulling luggage carts and guest items.
• Bending, reaching, and handling guest belongings.
• Ability to work both indoors and outdoors in varying weather conditions.

Visa Requirements:Must be legallyauthorizedto work in Canada. The hotel is unable toassistcandidates in obtaining Canadian work authorization.

Additional Information

Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affmation for full time permanent status employeesafter 3 months.

Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.

Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.

Access to the Mountain Explorer Travel Program,exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler.

One complimentary buffet meal per shift in our staff cafeteria.

Subsidized shared Staff Accommodation (subject to availability).

We’recommitted to providing an inclusive and accessible recruitment experience. If yourequireany accommodations during the application or interview process, please reach outconfidentially,at[emailprotected] ,andwe’llwork with you to ensure your needs are met.

At Rimrock Banff, we believe that diversity makes us stronger,and inclusion moves us forward.

Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park,it’sonly fitting that our workplace reflects the same richness.

Whetheryou'reon shift or in staff housing, we want every person to feel seen, valued, and free to be fully themselves,regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age.

Inclusionisn'ta box wecheck,it’sa value we live. And whilewe'reproud of our progress, we knowthere'salways more to learn, more ways to grow, and more voices to elevate.

Together, we build a workplace where belongingisn’tjust possible,it’sexpected.
Be you. Be bold. Stay moved.

#CWMRSummer26