Becker's Chalets Jasper AB Hotel Front Desk and Reservations Attendant

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

A family-oriented seasonal resort is seeking a Front Desk and Reservations Attendant. You will manage guest check-ins and inquiries, handle reservations using Visual One software, and maintain a clean front desk area. Strong communication and customer service skills are essential. The role offers a competitive hourly wage and various staff benefits, including accommodations and discounts. Expected start date is June 9, 2025.

Benefits

Company events

Discounted or free food

On-site parking

Store discount

Wellness program

Monthly staff BBQ

Staff accommodations

Discounts on rooms and restaurants

Team-building activities

Recognition for great work

Free white-water rafting

Qualifications

• No experience required; prior front-desk or customer-service experience is an asset.
• Must be able to handle positive and negative feedback.

Responsibilities

• Interact with guests for check-in, check-out, and inquiries.
• Manage reservations using Visual One software.
• Answer phones, emails, and handle payments.
• Clean and restock the front desk and guest areas.
• Fill out gift certificates and handle guest feedback.

Skills

Proficient in English

Quick learning

Excellent communication

Strong attention to detail

Organizational ability

Customer-service orientation

Punctual

Reliable

Adaptable

Tools

Visual One software

Job description

Becker's Chalets Jasper AB Hotel Front Desk and Reservations Attendant

Job Overview
Becker’s Chalets is a family‑oriented seasonal resort located 5 km south of Jasper townsite along the Athabasca River. This fixed‑term contract (April 9 2025 – October 26 2025) offers a pay range of $16.50–$19.00 per hour.

Schedule
8‑hour shift, Monday–Friday and weekend days. Shift times range from 7 a.m. to 11 p.m. with occasional dual‑shift variables.

Benefits
Company events, discounted or free food, on‑site parking, store discount, wellness program, monthly staff BBQ, staff accommodations, discounts on rooms, restaurant and gift shop, free white‑water rafting, staff bicycles, basketball hoop, intermittent free Wi‑Fi, staff health and wellness program, team‑building activities, and recognition for great work.

Job Description
As a front desk representative you will:

• Interact with guests for check‑in, check‑out, general inquiries, gift‑shop purchases, and special requests.
• Manage reservations using Visual One software and memorize reservation codes.
• Answer phones, emails, and handle payments.
• Clean, disinfect, organize, and restock the front desk and guest areas.
• Fill out chalet gift certificates, communicate inter‑departmentally, and handle guest feedback.
• Work with one other team member and perform spontaneous tasks as needed.

Qualifications
Experience: No experience required; prior front‑desk or customer‑service experience is an asset.
Required skills: Proficient in English, quick learning, works well under pressure, excellent communication, pleasant demeanor, strong attention to detail, organizational ability, customer‑service orientation, punctual, reliable, and adaptable.

Working Conditions
Work under pressure, handle positive and negative feedback, on‑site training provided, staff uniform, 30‑minute break, 6 days a week with 1 day off, supportive team environment.

What We Offer
Staff accommodations, competitive wages, free uniform, contract‑end bonus based on performance, training, staff discounts, free white‑water rafting, monthly staff BBQs, recognition for great work, aquatic & fitness centre corporate rates, staff bicycles and equipment, free Wi‑Fi, staff health and wellness program, team‑building activities, lasting friendships.

Additional Pay
Bonus pay, overtime pay, tips.

Location
Jasper, Alberta – in person. Expected start date: 2025‑06‑09.