Service Advisor - OpenRoad Honda

orag; Brampton; On-site; CAD 50,000 - 90,000; Full time

Benefits offered by this job

Discounted Vehicle Purchasing Program

RRSP matching

Referral bonuses

Extended health and dental plan

Training and development opportunities

Job summary

OpenRoad Honda in Brampton is seeking a Service Advisor to join the Service Department. This full-time role focuses on maximizing service sales and customer satisfaction, handling inquiries, repairing orders, and coordinating vehicle maintenance.

You will work with a variety of OEM brands, benefit from a comprehensive package, and join a culture that values training and internal promotion. Experience with dealership processes is a plus.

Qualifications

• Knowledge of automotive systems and repair processes.
• Experience using computerized service/order systems.
• Strong communication and customer service skills.
• Ability to maintain accurate records and reports.
• Valid Ontario driver's license with clean record.

Responsibilities

• Handle customer inquiries and write repair orders.
• Ensure paperwork is complete and accurate.
• Collect customer and vehicle data for repair orders.
• Process paperwork as work is completed.
• Review repairs with customers at delivery.
• Schedule vehicles for service and manage delays.
• Monitor progress and communicate with customers.
• Suggest additional repairs when appropriate.
• Estimate costs and completion times.
• Prepare walk-around inspections and arrange loaners.

Skills

Automotive knowledge

Customer satisfaction

Record keeping

Team collaboration

Communication skills

Decision making

Ontario driver's license

Job description

DRIVING POSSIBILITIES

Position: Service Advisor

Employment Status: Full-Time

Dealership: OpenRoad Honda

Department: Service

Compensation: from $50,000 to $90,000 annual

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 23 brands across 44 locations) with a shared vision to become the national automotive leader in customer experience. As one of "Canada's Best Employers" and "Best Managed Companies", we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

Our size doesn't define us, our people do. No one is just a number here, everyone matters, and our culture is the foundation of our success.

A Career at OpenRoad Means You'll Enjoy:

• Opportunity to work with a variety of OEM Brands including Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, GMC, Honda, Jaguar, Jeep, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Ram, Rolls-Royce, Subaru, Toyota, Volkswagen
• Exclusive perks and benefits, including a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses
• Comprehensive extended health and dental plan (applicable for full-time positions only)
• Strong focus on training, development, and internal promotion opportunities
• Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
• Be part of a culture that celebrates you through employee recognition programs and engagement events

SUMMARY:

The Service Advisor performs a combination of duties to increase customer satisfaction by building strong customer relations and increases profitability by maximizing service sales and gross profit. The Service Advisor plays a key role in customer retention and satisfaction.

ROLE & RESPONSIBILITIES:

• Handle customers inquiries promptly and accurately, listen to vehicle concerns and write repair orders.
• Ensure repair orders and all paperwork is legibly and accurately completed, with all customer requests or points of concern documented.
• Obtain all customer (including signature) and vehicle data and fill in required spaces on all repair orders.
• Process all paperwork as jobs are completed.
• Review all repairs and changes with customer upon delivery of vehicle.
• Assist in scheduling customer vehicles for service work by allowing adequate time for repairs/maintenance and securing additional time as required.
• Monitor work-in-progress to ensure that repairs are being performed properly and time schedule is being met as promised. Notify customers if delays are expected or additional work is needed.
• Use service files to suggest additional repairs or services if required.
• Estimate costs and completion times, do not hesitate to ask Service Manager for assistance.
• Identify and give special attention to repeat repairs, assign original technician on all comeback jobs.
• Notify customers when backorder parts become available.
• Determine warranty coverage and verify repair date, mileage, etc.
• Resolve all customer complaints for a win/win outcome. Implement/suggest preventative measures to reduce number of complaints.
• Perform walk-around inspection on all customer vehicles noting damage such as: scratches, dents, missing hubcaps, etc.
• Arrange for alternate transportation as needed and manage loaner vehicles.
• Work to improve dealership CSI and general customer satisfaction in accordance with OpenRoad's philosophies, policies and procedures.
• Maintain paperwork and ensure reception area is in a clean and orderly fashion.
• Must follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
• This position will be expected to perform other duties as assigned by management.
• OpenRoad reserves the right to modify this job description as business needs require.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Working knowledge of automotive equipment.
• Knowledge of techniques of customer satisfaction and retention.
• Ability to maintain records and prepare reports using a computerized equipment maintenance system.
• Ability to work cooperatively with all levels of the organization.
• Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
• Ability to operate assigned equipment.
• Ability to make sound decisions in a manner consistent with the essential job functions.
• A valid Ontario driver's license, with a clean driving record.

We are an equal opportunity employer that values diversity, inclusion, and respect in the workplace. We are committed to creating opportunities for our associates to learn, advance their careers, and reach their full potential.

Grow Your Career at OpenRoad!

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

This job posting is for an existing position within our organization, and we are actively seeking qualified candidates to fill this role. We prioritize transparency in our hiring practices and strive to provide applicants with clarity regarding each opportunity’s nature and purpose.

OpenRoad Auto is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available on request for candidates taking part in all aspects of the selection process.