Service to Sales Team Member - The BMW Store

OpenRoad Auto Group Limited; Vancouver; On-site; CAD 34,000 - 50,000; Full time

Benefits offered by this job

Discounted vehicle purchasing program

RRSP matching

Referral bonuses

Extended health and dental plan

Job summary

OpenRoad Auto Group Limited in Vancouver is seeking a Service to Sales Team Member to support dealership operations and sales conversions. You’ll engage service clients, assess vehicle needs, and facilitate upgrades while coordinating purchase paperwork with approved appraisals.

You’ll work within a collaborative, customer-focused team offering training, benefits, and opportunities for career growth in a rapidly expanding automotive group.

Qualifications

• Good interpersonal skills; ability to communicate with others professionally.
• Ability to work with all levels of the organization.
• Strong computer skills (MS Office) with record-keeping ability.
• A current VSA MDC License or willingness to obtain one.
• Strong time management and prioritization skills.
• Strong customer service skills.
• A valid British Columbia Driver’s License with a good driving record.

Responsibilities

• Facilitate the Dealership’s Goal of appraising vehicles and communicating ownership options to 90% of service clients; follow-up on opportunities.
• Provide exceptional customer service and determine each client’s vehicle needs by listening and asking questions.
• Demonstrate value of current vehicle and potential upgrade to clients.
• Coordinate purchase paperwork on the client’s behalf with approved appraisals and sales confirmation.
• Pass off clients upgrading to sales team and ensure a seamless handoff.
• Maintain knowledge of products, features, prices, and options; participate in training.
• Use closing techniques and seek management help when needed; stay profit-minded.
• Ensure client happiness to retain business and support monthly goals.
• Attend department meetings and follow safety policies; perform other duties as assigned.

Skills

Interpersonal skills

Communication

Team collaboration

Time management

Customer service

BC Driver’s License

Tools

MS Office

VSA MDC License

Job description

DRIVING POSSIBILITIES

Position: Service to Sales Team Member

Status: Full-Time

Dealership: The BMW Store

Department: Sales

Compensation: $2,800 base plus bonus

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 23 brands across 44 locations) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

Our size doesn't define us, our people do. No one is just a number here, everyone matters, and our culture is the foundation of our success.

A Career at OpenRoad Means You’ll Enjoy:

• Opportunity to work with a variety of OEM Brands including Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, GMC, Honda, Jaguar, Jeep, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Ram, Rolls-Royce, Subaru, Toyota, Volkswagen
• Exclusive perks and benefits, including a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses
• Comprehensive extended health and dental plan (applicable for full-time positions only)
• Strong focus on training, development, and internal promotion opportunities
• Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
• Be part of a culture that celebrates you through employee recognition programs and engagement events

ROLE & RESPONSIBILITIES:

• Facilitate the Dealership’s Goal of Appraising the vehicles and communicating a client’s Ownership Options to 90% of the Service Clients who bring their vehicle in for service. This role also includes follow-up duties on each of these opportunities to the Dealership’s Standard.
• Provide exceptional customer service and determine each prospective client’s vehicle needs by asking questions and listening.
• Demonstrate to clients not only the value of their current vehicle, but also the value of them considering an upgrade to their vehicle.
• Facilitate Purchase Paperwork of a client’s vehicle on the Company’s behalf based on approved Appraisal values provided by CVA and confirmed by the sales manager on duty.
• Pass off clients who are interested in upgrading their vehicle to a newer one to the sales team and ensure a seamless handoff.
• Understand the terminology of the automobile business and keep abreast of technological changes in all products/inventory.
• Be thoroughly familiar with all products, including features, specifications, prices, colors, options, and standard equipment. Participate in all product training available.
• Use closing techniques effectively; ask for help from management with closing when necessary. Be profit-minded when closing.
• Ensure Clients happiness to give the dealership the best opportunity at retaining this client’s business moving forward.
• Set goals for each month’s productivity; plan and organize how to reach those objectives.
• Attend Department Meetings as Required
• Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
• This position will be expected to perform other duties as assigned by management.
• OpenRoad reserves the right to modify this job description as business needs require.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Good interpersonal skills; ability to communicate with others and to assimilate and understand information while maintaining a great deal of professionalism.
• The ability to work effectively with all levels of the organization.
• Strong computer skills (internet & MS Office), with ability to maintain records using computerized system.
• A Current VSA MDC License (or the willingness to obtain one)
• Strong Time Management & Prioritization Skills
• Strong Customer Service Skills.
• A valid British Columbia Driver’s License with a good driving record.

Internal Candidates:

To be considered, please complete and submit the Internal Endorsement Form available on SharePoint. Please ensure all required information is provided, as incomplete submissions may delay the application process

Grow Your Career at OpenRoad!

We are an equal opportunity employer that values diversity, inclusion, and respect in the workplace. We are committed to creating opportunities for our associates to learn, advance their careers, and reach their full potential.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.