Banquets Bar Porter - Banqueting Operations

Hard Rock International; Ottawa; On-site; CAD 21,593 - 30,754; Full time

Job summary

Hard Rock Ottawa Hotel & Casino is seeking a Bar Porter to guide guests through key moments of their experience. You will act as a tour guide, communicator, entertainer, and memorabilia curator, bringing energy and brand values to the service area.

The role requires 19+ years of age, Smart Serve certification, and the ability to stand long hours while maintaining a friendly, professional demeanor. You will help reset the bar, prep drinks, and ensure guest satisfaction throughout shifts.

Qualifications

• Must be at least 19 years of age.
• Follows all food safety & sanitation procedures.
• Must be Smart Serve certified.
• Performing duties which require bending & reaching; lifting up to 25 pounds.
• Standing or walking up to 8+ hours.
• Fluent in English (spoken and written).

Responsibilities

• Welcome guests with a smile and greeting, using their name when possible.
• Clean bar area and equipment to policy standards.
• Ensure soda guns, garnishes, and mixes meet service standards.
• Stock bar with products and supplies during the shift.
• Prepare mixes and garnishes for drinks.
• Thank guests and provide a fond farewell.
• Maintain cleanliness of work areas throughout the shift.
• Notify management of maintenance needs in the bar or service area.
• Complete additional requests from management.
• Demonstrate product knowledge and answer questions politely.
• Direct guests to restrooms and other areas; create memorable experiences.
• Entertain guests with amplified service and live the brand.

Skills

Remain calm

Organizational skills

Friendly attitude

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: Company: Hard Rock Ottawa Hotel & Casino Location: Ottawa, Ontario Job Type: On-Call Is this a current vacancy? Yes, this is an existing open position. Compensation: $19.33/hour

OVERVIEW

Bar Porters are responsible for taking guests through the key phases of their Hard Rock experience. As a Hard Rock Bar Porter, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

RESPONSIBILITIES

• Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible
• Cleans bar area, including bar tops, sinks, glasses, refrigerators, coolers and other bar appliances in accordance with Hard Rock policies. Ensures bar is set properly.
• Ensures all soda gun products, fruit garnishes, and mixes meets service standards.
• Stocks assigned bar with product and supplies throughout the shift.
• Prepares all mixes and garnishes.
• Thank guests with genuine appreciation and provide a fond farewell.
• Maintain cleanliness of work areas throughout the shift.
• Notify management of maintenance repair issues relating to the bar and service area.
• Complete any additional reasonable requests by management.
• Demonstrates impeccable product knowledge.
• Answer questions - accurately and politely.
• Direct guests to areas & restrooms.
• Create memorable experiences.
• Entertain guests with AMPLIFIED SERVICE.
• Lives the Brand.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS

• (Related education and experience may be interchangeable on a year for year basis)
• Must be at least 19 years of age
• Follows all food safety & sanitation procedures
• Must be Smart Serve certified
• Practicing all general safety standards
• Performing duties which require bending & reaching
• Lifting & transporting up to 25 pounds
• Standing or walking, for up to 8+ hours
• Maintaining a well-groomed appearance ("having a plan")
• Following all uniform guidelines
• Recycling products, where possible
• Remaining calm in a hectic, fast-paced atmosphere
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
• Must be fluent in English and able to communicate effectively in both spoken and written English.
• Displaying a positive and outwardly friendly attitude toward guests
• Maintaining HRC’s 5 core Values and Mission Statement

SKILLS

• Remaining calm in a hectic, fast-paced atmosphere
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
• Displaying a positive and outwardly friendly attitude toward guests

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to handle, or feel; reach with hands and arms, talk or hear; and taste or smell.
• The employee must frequently lift and/or move 25 pounds or more.

WORKING CONDITIONS

The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public. Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times when you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

Closing

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources. We thank all candidates for their interest, however, only those being considered for an interview will be contacted. Thank you for choosing us as your employer of choice!

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Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!