Banquet Supervisor - Lead Events & Guest Service

Red Deer Resort & Casino; Red Deer; Presencial; CAD 42.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pro Serve Certificate

Protect Certificate

Descripción de la vacante

Red Deer Resort & Casino in Alberta, Canada, is seeking a Banquet Supervisor to oversee all aspects of banquets and events, including set-up, food presentation, serving, and clean-up. You will train and mentor staff, ensure safety, and deliver exceptional guest service.

The role requires leadership experience in banquet operations, strong English communication, and a proactive, customer-focused approach in a fast-paced hospitality environment. evening, weekend, and holiday shifts are common.

Formación

• 2-year minimum experience in Banquet Operation.
• 1 year minimum of direct supervisor work experience
• 1 to 2-year Degree or Diploma; related experience and/or training; or equivalent combination of education and experience
• Demonstrated ability to lead and direct a team
• Willingness to learn and expand knowledge
• Experience in all aspects of customer service and people management
• Guest-oriented with a sincere, helpful and friendly personality.
• Attention to detail, order and cleanliness
• Exceptional energy, flexibility and professionalism
• Effective communication skills in English (oral and written)
• Ability to maintain composure and objectivity
• Previous leadership experience is an asset
• Pro Serve Certificate required
• Protect Certificate required
• Criminal record check prior to first day of work

Responsabilidades

• Hold pre-function staff meetings to review functions and set up an order of servicing procedures from start to finish.
• Schedule and coordinate the time and tasks for the banquet team.
• Supervise the cleanup after a function.
• Check banquet functions to ensure quality guest service.
• Update kitchen staff on the number of guests to ensure reusable food is not wasted.
• Inspect function rooms, ensuring setup conforms to the banquet event order.
• Respond to guest requests for special services and resolve guest problems and complaints.
• Ensure safe working conditions in banquet areas.
• Ensure staff are correctly and professionally dressed at all times.
• Ensure effective briefing of waiting staff before the function commences.
• Ensure tables are correctly set, and that table appointments are to standard.
• Ensure staff are well-trained for a variety of functions.
• Demonstrate a professional and positive work ethic to employees and guests at all times.
• Strong working knowledge of hospitality industry principles, methods, practices, and techniques
• Ability to supervise employees, including organizing, prioritizing, and scheduling work assignments
• Able to respond quickly in a dynamic and changing environment
• Highly flexible, with solid interpersonal skills that allow effective teamwork in a diverse environment.
• Calculate and post banquet bills at the end of the function, ensuring accuracy in the recording.
• Deliver feedback and coaching to the banquet team

Conocimientos

Banquet supervision

Staff coaching

English proficiency

Customer service

Safety compliance

Educación

Diploma or degree

Descripción del empleo

Red Deer Resort & Casino in Alberta, Canada, is seeking a Banquet Supervisor to oversee all aspects of banquets and events, including set-up, food presentation, serving, and clean-up. You will train and mentor staff, ensure safety, and deliver exceptional guest service.

The role requires leadership experience in banquet operations, strong English communication, and a proactive, customer-focused approach in a fast-paced hospitality environment. evening, weekend, and holiday shifts are common.