Banquet Server - Casual

Fairmont; Vancouver; On-site; CAD 25,000 - 33,000; Full time

Benefits offered by this job

Duty meal provided

50% Pacific Northwest discount program

Job summary

Fairmont Hotel Vancouver, a historic Vancouver landmark, seeks a Banquet Server to deliver exceptional food and beverage service at weddings, galas, conferences and events. Your professionalism and hospitality help create memorable experiences.

Responsibilities include preparing banquet spaces, serving courses, coordinating with culinary and banquet teams, and ensuring guest satisfaction while following safety policies. Fluency in English and flexibility for varied shifts are required.

Qualifications

• Warm, professional, guest-focused personality with a passion for hospitality.
• Excellent organizational skills and strong attention to detail.
• Ability to remain calm and efficient in a fast-paced environment.

Responsibilities

• Provide professional, friendly, engaging, and personalized service in accordance with Fairmont service standards.
• Prepare banquet function spaces by setting tables, buffets, service stations, and event areas with the appropriate equipment and supplies.
• Review banquet event orders, menus, service sequence, and guest dietary requirements before each event.
• Serve food and beverages accurately and efficiently using the designated service style for each function.
• Anticipate guest needs by replenishing beverages, clearing tables, and ensuring timely, attentive service.
• Communicate dietary restrictions, allergies, and special requests to the culinary and banquet teams.
• Maintain clean, organized, and well-stocked work areas throughout each event.
• Complete required event documentation, including billing and consumption records, as applicable.
• Work collaboratively with culinary, stewarding, and banquet colleagues to deliver seamless event execution.
• Follow all food safety, responsible liquor service, health and safety, and hotel policies and procedures.
• Participate in departmental briefings, training, and service excellence initiatives.
• Perform other duties as assigned to support successful banquet operations.

Skills

Guest service mindset

English communication

Teamwork

Attention to detail

Customer focus

Education

Secondary school diploma or equivalent

Serving It Right certification

FoodSafe Level 1 certification (asset)

Job description

Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are!

Job Description

At Fairmont Hotel Vancouver, we believe every event is an opportunity to create lasting memories. As a Banquet Server, you'll play an essential role in delivering exceptional food and beverage service at weddings, galas, conferences, and special events. Your professionalism, attention to detail, and genuine hospitality will help create seamless experiences that leave a lasting impression on our guests.

What You Can Expect

• An inclusive, empowering, and positive culture where people are at the heart of everything we do
• The opportunity to work alongside passionate hospitality professionals committed to excellence and genuine guest care
• Competitive pay starting at $18.09 per hour, plus gratuities, increasing to $24.12 per hour after 90 shifts, with increases in accordance with the Collective Bargaining Agreement
• One duty meal during your scheduled meal break, processed as an applicable taxable benefit
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating venues
• The opportunity to work in a luxury hotel environment within a historic Vancouver landmark dating back to 1939
• Opportunities to participate in community and sustainability initiatives

What You Will Be Doing

• Provide professional, friendly, engaging, and personalized service in accordance with Fairmont service standards
• Prepare banquet function spaces by setting tables, buffets, service stations, and event areas with the appropriate equipment and supplies
• Review banquet event orders, menus, service sequence, and guest dietary requirements before each event
• Serve food and beverages accurately and efficiently using the designated service style for each function
• Anticipate guest needs by replenishing beverages, clearing tables, and ensuring timely, attentive service
• Communicate dietary restrictions, allergies, and special requests to the culinary and banquet teams
• Maintain clean, organized, and well-stocked work areas throughout each event
• Complete required event documentation, including billing and consumption records, as applicable
• Work collaboratively with culinary, stewarding, and banquet colleagues to deliver seamless event execution
• Follow all food safety, responsible liquor service, health and safety, and hotel policies and procedures
• Participate in departmental briefings, training, and service excellence initiatives
• Perform other duties as assigned to support successful banquet operations

Qualifications

What We Are Looking for

• A warm, professional, and guest-focused personality with a passion for hospitality
• Secondary school diploma or equivalent
• Valid Serving It Right certification (required)
• Previous banquet, restaurant, or food and beverage serving experience is preferred
• Luxury hotel or large-volume event experience is considered an asset
• FoodSafe Level 1 certification is an asset
• Strong communication, teamwork, and interpersonal skills
• Excellent organizational skills with strong attention to detail
• Ability to remain calm, professional, and efficient in a fast‑paced environment
• Reliable, dependable, and committed to delivering exceptional guest experiences
• Ability to communicate effectively in English; additional language skills are an asset
• Flexible to work a variety of shifts, including evenings, weekends, holidays, and overnight events as operationally required

Physical Demands of This Role

• Stand and walk for extended periods throughout the shift
• Frequently carry trays, plates, glassware, and banquet supplies
• Lift and carry up to 30 lbs. (14 kg)
• Frequently bend, reach, push, and pull while setting up and servicing events
• Safely transport food and beverage items while maintaining exceptional service standards

This role is more than serving food and beverages, it’s about creating memorable experiences. From elegant weddings to grand galas and corporate events, your professionalism and genuine hospitality help Make Special Happen at Fairmont Hotel Vancouver.

If you’re passionate about hospitality and thrive in a fast‑paced environment, we invite you to apply and join our legendary team.

Additional Information

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why Work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS