Server Assistant, Full-Time

Fairmont Hotels & Resorts; Vancouver; On-site; CAD 26,000 - 37,000; Full time

Benefits offered by this job

Colleague travel discount

Food & beverage discounts

Transit reimbursement program

Subsidized meals

Job summary

Fairmont Waterfront in Vancouver is seeking a guest-focused hospitality teammate to support Food & Beverage services. You will assist servers, answer guest questions about the menu, and ensure smooth beverage service and station setup. A positive attitude and teamwork are essential.

Comprehensive benefits and generous staff perks accompany permanent full-time and part-time roles. Starting pay features a $22.79/hour rate after a 90-day service period, with opportunities to grow within Accor’s

Qualifications

• Previous service experience an asset
• Previous Point of Sale system experience an asset
• Excellent Communication and Organizational skills
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Strong interpersonal and problem-solving abilities
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively and collaboratively as part of a team
• Possession of the Serving It Right Certificate

Responsibilities

• Consistently offer professional, friendly and engaging service
• Assist Food & Beverage Servers in all aspects of the dining experience
• Assist guests regarding menu items in an informative and helpful way
• Ensure proper set up of all side stations in the outlet
• Have full knowledge of beverage lists and promotions, menu items and preparation methods
• Follow all safety and sanitation policies when handling food and beverage
• Must be available to work a variety of shifts including early mornings, late evenings, weekends and holidays

Skills

Service experience

POS experience

Communication

Organization

Guest focus

Interpersonal skills

Teamwork

Serving It Right

Job description

Company Description

Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, nestled on Vancouver's stunning waterfront, is consistently celebrated by top publications like Conde Naste Traveler and recognized as a Great Place to Work® Canada for a second consecutive year. We are Industry leaders in sustainability & embody our commitment to our community, featuring Vancouver's first green roof & rooftop apiary.

Our Culture is strongly rooted in diversity, inclusion, professional growth and development - over 60% of promotions are from within. We are committed to empowering ambitious individuals to thrive. If you're a visionary who shares our values and passion for excellence, join us to help shape the future of luxury hospitality.

Why work at Fairmont Waterfront?

• Sustainability and community commitment - recognized with 5 Green Leaves Certification rating from Green Key Global since 2011
• Empowering Women in Leadership - More than 50% of leadership team including Executive Level, are women
• Celebrating Diversity - our team represents over 60+ countries, fostering an inclusive and global community
• Strong Culture of Belonging for the 2SLGBTQIA+ community providing year-round support, including gender inclusive change rooms
• Generous perks - Enjoy discounted rates at over 5,800 Accor hotels worldwide through our Colleague Travel Discount Program* food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program
• Comprehensive Benefits - through our Benefit Plan* including medical, dental and vision coverage, Pension Plan, and more!
• Dining Discounts - Get 50% off at our dining establishments in Vancouver, Victoria and Whistler through our Food & Beverage Discount Program
• Opportunities to grow at Fairmont Waterfront and across the world at over 5,800 properties with Accor Group
• Exclusive Experiences - One free stay through our Be Our Guest Program
• Full rate of pay $22.79 per hour following 90 days of service
• full-time and part-time permanent status colleagues

Job Description

• Consistently offer professional, friendly and engaging service
• Assist Food & Beverage Servers in all aspects of the dining experience
• Assist guests regarding menu items in an informative and helpful way
• Ensure proper set up of all side stations in the outlet
• Have full knowledge of beverage lists and promotions, menu items and preparation methods
• Follow all safety and sanitation policies when handling food and beverage
• Must be available to work a variety of shifts including early mornings, late evenings, weekends and holidays

Qualifications

• Previous service experience an asset
• Previous Point of Sale system experience an asset
• Excellent Communication and Organizational skills
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Strong interpersonal and problem-solving abilities
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively and collaboratively as part of a team
• Possession of the Serving It Right Certificate

Additional Information

Canadian work authorization.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS