Banquet and/or Restaurant Supervisor

Noir Kitchen; Kelowna; On-site; CAD 25,000 - 28,000; Full time

Benefits offered by this job

Health care benefits

Free parking

Free meals and discounts

Job summary

Noir Kitchen in Kelowna, BC is seeking a full-time Restaurant/Banquet Supervisor to lead staff in service, training and daily operations. You will partner with leadership to uphold policies, health and safety, and guest satisfaction, including handling escalations and ensuring smooth event execution.

Ideal candidates bring at least 1 year of supervisory experience in F&B or tourism, strong English communication, and a professional appearance.

Qualifications

• At least one year of experience supervising staff in Food & Beverage or Tourism.
• Dedicated to providing personalized and professional service to guests.
• Able to read, write and communicate in English in a working environment.
• Able to stand for long periods and perform physically demanding tasks.
• Able to work in high-pressure environments and stay calm.
• Flexible hours including evenings, weekends, and holidays; overtime possible.
• Maintain professional appearance and demeanor per dress code.
• Formal education in a related field.
• Valid Serving It Right certification.

Responsibilities

• Supervise staff and ensure understanding of policies, procedures and training.
• Train and coach team members to achieve service and quality goals.
• Collaborate with local team for smooth operations and guest satisfaction.
• Handle guest complaints as a second-level escalation with follow-up actions.
• Monitor cash handling and reconcile procedures per banquet policies.
• Support compliance with the Responsible Beverage Service program.
• Ensure accurate reception of products and deliveries per receiving policies.
• Uphold Health and Safety policies and ensure safe working practices.
• Contribute to efficient workflow and inter-department collaboration.
• Participate in weekly meetings and help establish best practices.

Skills

Customer service

Staff supervision

Communication

Education

Formal education in a related field

Serving it Right certification

Job description

• Accessible Employer: No
• Open to International applicants with valid Canadian Work permits: Yes

Are you looking to take the next step in your hospitality career?

We are hiring a full-time restaurant/banquet supervisor to join our team.

Shifts will typically fall in the afternoon, evening and on the weekend.

What will you be doing?

• Work with the leadership team to ensure that all staff understands all policies, procedures, standards, specifications, guidelines, and training programs.
• Achieve company objectives in service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
• Work closely with the local team to execute smooth and flawless operations.
• Direct as well as participate in the training and coaching of new and existing team members.
• Act as a second level for follow up on guest complaints and ensure appropriate internal follow up, including implementing training resolutions and effective performance management where applicable.
• Help to monitor adherence to cash handling and reconciliation procedures in accordance with banquet department’s policies and procedures.
• Support the maintenance of the Responsible Beverage Service Program, including ensuring compliance with procedures and documentation.
• Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the banquet department’s receiving policies and procedures.
• Adhere to Health and Safety policies and procedures outlined in the Health and Safety Program.
• Assist with our continuous effort to ensure smooth and efficient work and service flows.
• Promote team spirit between staff in different departments, enhancing our positive work culture.
• Participate as needed in weekly meetings and work with regional teams to help create and set organizational best practices.
• Event Setup and Breakdown: Set up tables, chairs, linens, glassware, and other necessary items for banquets and events according to diagrams or instructions. This may also involve moving furniture and equipment.

Responsibilities & Qualifications

What are we looking for?

• At least one year of experience supervising staff in the Food and Beverage or Tourism industries.
• Dedicated to providing personalized and professional service to all guests, and to showcasing the local region.
• Able to read, write and communicate in an English working environment.
• Able to withstand extended periods of standing, and other physically demanding conditions.
• Able to operate in high pressure environment and remain calm and focused in urgent situations.
• Able to work flexible hours, including evenings, weekends, and holidays, as well as overtime from time to time.
• Able to maintain a professional appearance and demeanor, aligning with dress code guidelines.
• Has formal education in a related field.
• Holds a valid Serving it Right certification.

What’s in it for you?

• A fun and passionate team of food lovers.
• This is a permanent full-time role (30-40 hours per week)
• Wage will depend on experience, $18 – 20/hour (plus gratuities)
• Health care benefits.
• Free parking.
• Free meals and discounts in our restaurants and bars.

19-20