Banking Operations Associate

Dexian; Toronto; On-site; CAD 52,000 - 74,000; Full time

Job summary

Dexian is seeking an Operations Officer for its Toronto back-office team. The role focuses on reviewing RRIF withdrawal requests, validating CRA-compliant documentation, and ensuring timely processing in a high-risk environment.

The position is contract-based (approximately 4 months) with potential extension or conversion based on performance and business needs. Monday–Friday, 8:30 AM–5:00 PM, in-office in Toronto with no telephone duties.

Qualifications

• 1–2 years of experience in banking or financial services.
• Proficiency in MS 365 applications, particularly Excel, Word, and Outlook.
• Strong administrative and organizational skills.
• Good technical aptitude and ability to learn new systems quickly.
• Strong attention to detail and accuracy.
• Ability to work in a fast-paced, deadline-driven environment.

Responsibilities

• Receive, review, and process RRIF withdrawal requests.
• Validate client information and supporting documentation per CRA regulations and internal policies.
• Ensure accurate processing of requests involving transfer of funds outside the organization.
• Review financial information and identify discrepancies or missing documentation.
• Maintain accurate records and ensure all transactions meet compliance requirements.
• Manage daily workloads while meeting established SLAs.
• Perform administrative and operational tasks using MS Office applications.
• Collaborate with internal teams to ensure timely and accurate processing.
• Maintain a high level of accuracy and attention to detail in a high-risk environment.

Skills

Administrative skills

Organizational skills

Attention to detail

Technical aptitude

Fast learner

Deadline-driven

Education

Post-secondary education preferred

Tools

MS Office

Excel

Outlook

Word

Job description

Contract Duration: Approximately 4 months

Extension Possibility: Yes, based on performance and business needs

Permanent Conversion: Possible, based on performance and business needs

Schedule: Monday to Friday, 8:30 AM – 5:00 PM

Position Overview

Our client, a leading Banking institution, is seeking an Operations Officer to join its operations team in Toronto. This is an excellent opportunity for an early-career banking or financial services professional to develop operational, administrative, and analytical skills in a fast-paced, compliance-focused environment.

The successful candidate will be responsible for reviewing and processing registered retirement income fund (RRIF) withdrawal requests, validating documentation and information in accordance with Canada Revenue Agency (CRA) requirements, and ensuring accurate and timely processing.

This is a 100% back-office role with no telephone responsibilities.

Key Responsibilities

• Receive, review, and process RRIF withdrawal requests.
• Validate client information and supporting documentation in accordance with CRA regulations and internal policies.
• Ensure accurate processing of requests involving the transfer of funds outside the organization.
• Review financial information and identify discrepancies or missing documentation.
• Maintain accurate records and ensure all transactions meet compliance requirements.
• Manage daily workloads while meeting established service level agreements (SLAs).
• Perform administrative and operational tasks using MS Office applications.
• Collaborate with internal teams to ensure timely and accurate processing.
• Maintain a high level of accuracy and attention to detail in a high-risk operational environment.

Required Qualifications

• 1–2 years of experience in banking or financial services.
• Proficiency in MS 365 applications, particularly Excel, Word, and Outlook.
• Strong administrative and organizational skills.
• Good technical aptitude and ability to learn new systems and processes quickly.
• Strong attention to detail and accuracy.
• Ability to work in a fast-paced, deadline-driven environment.

Preferred / Nice-to-Have Qualifications

• Experience with advanced Excel functions, including:
• Macros
• Power Query
• Post-secondary education or university degree preferred.
• Previous experience in banking operations or financial transaction processing is an asset.

About Dexian: Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.