Banking Customer Experience Specialist (Tech-Savvy & Growth)

Scotiabank; Oakville; On-site; CAD 32,000 - 42,000; Full time

Job summary

Scotiabank is seeking a Customer Experience Associate to be the face of our branches in Oakville, Ontario. You will deliver outstanding service throughout the customer journey, helping clients with day-to-day banking needs and promoting digital/self-service options.

You will build relationships, uncover customer needs, and explain concepts clearly while working toward branch targets in a collaborative environment. Flexibility and a strong customer-focused mindset are essential.

Qualifications

• Proven customer service skills through work or community involvement.
• Willing to assist in a professional, friendly and efficient manner.
• Are available to work a flexible schedule.
• Are comfortable in simple sales situations.
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers.

Responsibilities

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Job description

Scotiabank is seeking a Customer Experience Associate to be the face of our branches in Oakville, Ontario. You will deliver outstanding service throughout the customer journey, helping clients with day-to-day banking needs and promoting digital/self-service options.

You will build relationships, uncover customer needs, and explain concepts clearly while working toward branch targets in a collaborative environment. Flexibility and a strong customer-focused mindset are essential.