Banking Customer Experience Specialist — Flexible Schedule

Scotiabank; North Vancouver; On-site; CAD 38,000 - 48,000; Full time

Job summary

Scotiabank in North Vancouver is seeking a Customer Experience Associate to be the face and heart of our branches, delivering outstanding service and helping customers reach their financial goals. This role focuses on understanding customer needs, processing day-to-day transactions, and introducing mobile banking tools to enhance client experiences.

You will build strong relationships, explain concepts clearly, and work within a team to achieve branch targets while embracing a customer-first

Qualifications

• Proven customer service skills through work or community involvement
• Able to assist in a professional, friendly and efficient manner
• Willing to work a flexible schedule, including evenings/weekends
• Strong technical skills and ability to promote digital banking options

Responsibilities

• Build relationships with customers and deliver excellent service
• Identify customer needs and present appropriate solutions
• Explain banking concepts clearly and simply
• Contribute to branch targets with sales opportunities
• Promote mobile banking and self‑service options to clients

Job description

Scotiabank in North Vancouver is seeking a Customer Experience Associate to be the face and heart of our branches, delivering outstanding service and helping customers reach their financial goals. This role focuses on understanding customer needs, processing day-to-day transactions, and introducing mobile banking tools to enhance client experiences.

You will build strong relationships, explain concepts clearly, and work within a team to achieve branch targets while embracing a customer-first