Customer Experience Pro - Banking & Tech, Flexible Hours

Scotiabank; Quebec; On-site; CAD 42,000 - 52,000; Full time

Job summary

Scotiabank in Quebec is seeking a Customer Experience Associate to be the face of our branches, delivering friendly service and helping clients achieve their financial goals.

You will handle day-to-day transactions, build rich, long-standing relationships, and support branch targets by identifying and promoting digital and self-service banking options. You will work with a welcoming team in a diverse, customer-focused environment.

Qualifications

• Have proven customer service skills through work or community involvement.
• Are willing to assist in a professional, friendly and efficient manner.
• Are available to work a flexible schedule.
• Are comfortable in simple sales situations.
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers.

Responsibilities

• Build strong customer relationships and deliver excellent customer service.
• Uncover and solve customers’ needs.
• Explain complicated concepts simply.
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment.
• Demonstrate an eagerness to learn and determination to succeed.

Skills

Customer service

Communication

Technical aptitude

Job description

Scotiabank in Quebec is seeking a Customer Experience Associate to be the face of our branches, delivering friendly service and helping clients achieve their financial goals.

You will handle day-to-day transactions, build rich, long-standing relationships, and support branch targets by identifying and promoting digital and self-service banking options. You will work with a welcoming team in a diverse, customer-focused environment.