Banking Customer Experience Specialist (Tech-Savvy)

Scotiabank; Vancouver; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Internal training and career growth

Job summary

Scotiabank is seeking a Customer Experience Associate to be the face of our Vancouver branches. You will deliver excellent customer service, process transactions, and identify simple sales opportunities to help clients reach their financial goals.

You will introduce customers to our mobile banking options, explain how to use digital tools, and support a fast-paced, team-oriented environment. Flexibility and strong people skills are essential.

Qualifications

• Proven customer service skills through work or community involvement.
• Willingness to assist in a professional, friendly and efficient manner.
• Strong technical skills to promote digital and self-service banking options to customers.
• Able to work a flexible schedule.

Responsibilities

• Build strong customer relationships and deliver excellent service in our branches.
• Identify and fulfill simple sales opportunities to support branch targets.
• Process day-to-day transactions accurately and efficiently.
• Explain digital banking concepts clearly and help clients use mobile banking apps.
• Contribute positively to a collaborative, target-driven team environment.

Skills

Customer service

Communication

Tech savviness

Sales

Tools

Mobile banking app

Job description

Scotiabank is seeking a Customer Experience Associate to be the face of our Vancouver branches. You will deliver excellent customer service, process transactions, and identify simple sales opportunities to help clients reach their financial goals.

You will introduce customers to our mobile banking options, explain how to use digital tools, and support a fast-paced, team-oriented environment. Flexibility and strong people skills are essential.