Bank Branch Experience Specialist

Scotiabank; Montreal; On-site; CAD 23,000 - 33,000; Full time

Job summary

Scotiabank is seeking a Customer Experience Associate to be the face of our branches in Montreal. You will deliver first‑class service, handle day‑to‑day transactions, and identify simple sales opportunities while guiding customers to digital banking options.

You will build relationships, understand needs, and explain concepts clearly in a fast-paced, target-driven environment. Fluency in English and French is preferred for collaboration with teams and clients in Toronto and beyond.

Qualifications

• Proven customer service skills through work or community involvement.
• Willing to assist in a professional, friendly and efficient manner.
• Available to work a flexible schedule.
• Comfortable in simple sales situations.
• Strong technical skills and the ability to promote digital and self-service banking options to customers.

Responsibilities

• Build strong customer relationships and deliver excellent customer service.
• Uncover and solve customers’ needs and explain concepts clearly.
• Promote digital and self-service banking options to customers.

Skills

Customer service

Communication

Digital banking

Self-service awareness

Flexibility

Technical skills

Sales mindset

Job description

Scotiabank is seeking a Customer Experience Associate to be the face of our branches in Montreal. You will deliver first‑class service, handle day‑to‑day transactions, and identify simple sales opportunities while guiding customers to digital banking options.

You will build relationships, understand needs, and explain concepts clearly in a fast-paced, target-driven environment. Fluency in English and French is preferred for collaboration with teams and clients in Toronto and beyond.