Customer Experience Specialist (Banking)

TD Bank Group; Campbellton Regional Community; Hybrid; CAD 43,000 - 53,000; Full time

Job summary

TD Canada Trust in Campbellton, New Brunswick is seeking a Customer Experience Associate to deliver a positive customer experience, handle routine financial transactions, and provide information on banking products and services. You will process deposits, withdrawals, bill payments, and inquiries, identify customer needs, and refer to the appropriate TD partner.

The role requires a High School diploma (or equivalent) and 1+ years of relevant experience, along with solid MS Office skills and

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Strong administration, organizational, planning and time management skills.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
• A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures.
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities.
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Skills

Customer service

Communication

Organizational skills

Attention to detail

Fast-paced environment adaptability

Education

High school diploma or equivalent

Undergraduate degree or equivalent (asset)

Tools

MS Office

Job description

TD Canada Trust in Campbellton, New Brunswick is seeking a Customer Experience Associate to deliver a positive customer experience, handle routine financial transactions, and provide information on banking products and services. You will process deposits, withdrawals, bill payments, and inquiries, identify customer needs, and refer to the appropriate TD partner.

The role requires a High School diploma (or equivalent) and 1+ years of relevant experience, along with solid MS Office skills and