Banking Center Client Experience Specialist

CIBC; Red Deer; On-site; CAD 40,000 - 65,000; Part time

Benefits offered by this job

Competitive salary

Incentive pay

Benefits program

Pension plan

Employee share program

Wellbeing support

Job summary

CIBC in Red Deer, Alberta, is seeking a Client Service Representative to support the Personal and Business Banking Team in a fast-paced banking centre. You’ll help clients with day-to-day banking needs, answer questions, process transactions, and connect customers to the right specialists to reach their financial goals.

You may work evenings or weekends and travel between nearby centres as needed. We value client focus, accountability, and a collaborative spirit.

Qualifications

• Customer service experience in financial services preferred.
• Strong communication and problem-solving skills.
• Ability to work flexible hours including evenings and weekends.

Responsibilities

• Client engagement: assist clients with accounts and connect to the right team.
• Problem solving: listen, ask questions, own issues and collaborate for solutions.
• Technology leverage: guide clients in mobile banking apps and digital tools.

Skills

Client engagement

Client service

Customer experience

Digital literacy

Empathy

Financial products

Interpersonal communication

Standards compliance

Transaction services

Job description

CIBC in Red Deer, Alberta, is seeking a Client Service Representative to support the Personal and Business Banking Team in a fast-paced banking centre. You’ll help clients with day-to-day banking needs, answer questions, process transactions, and connect customers to the right specialists to reach their financial goals.

You may work evenings or weekends and travel between nearby centres as needed. We value client focus, accountability, and a collaborative spirit.