Banking Branch Manager - Montreal Leader

TD Bank Group; Montreal; On-site; CAD 97,000 - 137,000; Full time

Job summary

TD Bank Group in Montréal Downtown is seeking a Branch Manager to lead a medium-sized team, mentor staff, and deliver exceptional customer service within a busy branch. You will ensure compliance, manage operations, and work with Wealth and Business Banking to address client needs.

The role requires a degree or significant experience, licensing (BCO, IFIC/CSC), and strong communication skills to drive business results and customer satisfaction.

Qualifications

• Undergraduate degree or 5+ years of relevant experience.
• BCO licensing and IFIC/CSC course required.
• Strong communication and leadership skills are essential to guide the team.

Responsibilities

• Lead a medium-sized team to deliver excellent customer conversations and experiences.
• Mentor team, provide subject matter guidance, and ensure policy adherence.
• Oversee branch administration including scheduling and accuracy of transactions.
• Promote TD's image in the community by participating in events.
• Escalate issues as the highest point of contact and drive resolution when needed.
• Collaborate with Wealth and Business Banking to stay aligned with processes and regulations.

Skills

Leadership

Customer service

Communication

MS Office

Education

Undergraduate degree

Branch Compliance Officer (BCO)

IFIC or CSC Course

Tools

MS Office

Job description

TD Bank Group in Montréal Downtown is seeking a Branch Manager to lead a medium-sized team, mentor staff, and deliver exceptional customer service within a busy branch. You will ensure compliance, manage operations, and work with Wealth and Business Banking to address client needs.

The role requires a degree or significant experience, licensing (BCO, IFIC/CSC), and strong communication skills to drive business results and customer satisfaction.