Branch Customer Experience Manager

TD Bank Group; Dollard-des-Ormeaux; On-site; CAD 60,000 - 84,000; Full time

Job summary

The Toronto-Dominion Bank (Canada) is seeking a dynamic branch leader in Dollard-des-Ormeaux, QC. You will mentor a high-performing team, manage scheduling, ensure compliance with procedures, and enhance the overall customer experience in a fast-paced branch environment.

You will collaborate with TD partners to tailor solutions for customers, coach staff on engagement strategies, and drive operational excellence through effective workflow management and performance feedback.

Qualifications

• Undergraduate degree and/or over 3 years of relevant work experience.
• Proficiency with MS Office and internet applications.
• Strong organizational, planning and time-management skills.

Responsibilities

• Mentor a team by delivering exceptional customer interactions and achieving operational excellence.
• Maintain scheduling and ensure policies and guidelines are followed.
• Collaborate with One TD partners to serve customers effectively.
• Coach the team to improve customer conversations and experiences.
• Lead the team to monitor workflows and assign duties while addressing issues.

Skills

Team leadership

Customer service

Scheduling

Organizational skills

Communication

Problem solving

Education

Undergraduate degree or 3+ years relevant experience

Tools

MS Office

Internet applications

Job description

The Toronto-Dominion Bank (Canada) is seeking a dynamic branch leader in Dollard-des-Ormeaux, QC. You will mentor a high-performing team, manage scheduling, ensure compliance with procedures, and enhance the overall customer experience in a fast-paced branch environment.

You will collaborate with TD partners to tailor solutions for customers, coach staff on engagement strategies, and drive operational excellence through effective workflow management and performance feedback.