Application Production Support Analyst (L1/L2), banking compliance applications, Montreal

Abbeal; Montreal (administrative region); On-site; CAD 55,000 - 75,000; Full time

Job summary

Abbeal is seeking an Application Production Support Analyst (L1/L2) for banking compliance applications in Montreal. This one-year renewable assignment requires 3 days on site in downtown Montreal with a follow-the-sun support model.

Responsibilities include monitoring production, managing incident lifecycles, and coordinating changes across time zones while collaborating with compliance teams on the Actimise platform. Fluent English is required; French is a plus.

Qualifications

• Experience in L1/L2 application production support in a demanding environment.
• Experience with Actimise or compliance applications is a plus.
• Fluent English; CV in English; French is an asset.

Responsibilities

• Monitor production and remediate incidents (approx. 4–5 per day).
• Manage the incident lifecycle and escalation to level 3.
• Handle handovers with teams in other time zones.
• Analyse root causes and coordinate production changes.
• Work with compliance teams on the Actimise solution.

Skills

L1/L2 production support

Actimise / compliance apps

Fluent English

Job description

Application Production Support Analyst (L1/L2), banking compliance applications, Montreal

Join an international follow-the-sun support team on compliance applications of a banking group, including Actimise. One-year renewable assignment, Montreal, 3 days on site.

An international banking group is strengthening the team that supports its regulatory controls applications in production. The team works follow-the-sun with other time zones.

What you will do

• Monitor production and remediate incidents, around four to five requests a day
• Manage the incident lifecycle and escalation to level 3
• Handle handovers with teams in other time zones
• Analyse root causes and coordinate production changes
• Work with compliance teams on the Actimise solution

What we are looking for

• Experience in L1/L2 application production support in a demanding environment
• Experience with Actimise or compliance applications is a plus
• Fluent English, CV in English, French is an asset
• Downtown Montreal, 3 days a week on site, 10am to 6pm
• One-year assignment with a strong chance of renewal
• Freelance or permanent Abbeal employee