AWS Migration + Agentic IT/Solution Architect

GuruLink; Toronto; On-site; CAD 120,000 - 160,000; Full time

Job summary

GuruLink in Toronto, Ontario seeks a solution architect to lead cloud contact center migration and agentic AI initiatives across multiple business units. You will develop high-level and detailed designs aligned with enterprise standards.

You will drive integration between Amazon Connect and enterprise platforms, ensuring governance and architecture compliance throughout planning, design, and implementation.

Qualifications

• Strong technical expertise in Amazon Connect and enterprise platform integration.
• Mandatory experience with Sierra.
• Experience working within established enterprise architecture standards and governance practices.

Responsibilities

• Provide architectural leadership and guidance throughout planning, design, integration, and implementation activities across migration and agentic AI workstreams.
• Develop high-level and detailed solution designs aligned with enterprise architecture standards and governance.
• Drive technical integration between Amazon Connect and enterprise platforms, applications, and technology assets.

Skills

Amazon Connect

Enterprise platform integration

Sierra

Job description

Location: Toronto, Ontario

Role Overview & Summary

Solution architects required to support overall cloud contact center migration and agentic AI initiatives across multiple business units. Accountable for developing both high-level and detailed solution designs in alignment with established enterprise architecture standards and governance practices.

Core Responsibilities

• Provide architectural leadership and guidance throughout planning, design, integration, and implementation activities across dedicated migration and agentic AI workstreams.
• Develop high-level and detailed solution designs aligned with enterprise architecture standards and governance.
• Drive technical integration between Amazon Connect and enterprise platforms, applications, and technology assets.

Must Have Skills

Required Skills & Experience

• Core Architecture: Strong technical expertise in Amazon Connect and enterprise platform integration.
• Specialized Requirement: Mandatory experience with Sierra.
• Governance: Experience working within established enterprise architecture standards and governance practices.