AWS Connect Engineer

Akkodis; Toronto; Hybrid; CAD 130,000 - 180,000; Full time

Job summary

Accenture in Toronto is seeking Senior Lead Engineers to drive the initial migration and Agentic AI rollouts for Insurance, Wealth, CPB and AMCB. You will lead end-to-end design, build and integration between AWS Connect and client platforms.

These hands-on roles require SME-level expertise in AWS Connect, CIAM integration, and IVR APIs, coordinating with ART architects and offshore teams to ensure a seamless deployment and knowledge transfer to client engineers.

Qualifications

• Senior Lead Engineer with extensive AWS Connect experience.
• End-to-end migration and integration across platforms.
• Strong collaboration with architects and offshore teams.

Responsibilities

• Design, build and implement AWS Connect integrations end-to-end.
• Lead Agentic AI build-outs within AWS Connect.
• Coordinate with IT/architecture teams for CIAM and IVR API integrations.
• Train client engineers on AWS Connect stack and integrations.

Skills

AWS Connect

Agentic AI

System integration

Architect collaboration

Tools

CIAM

IVR APIs

Job description

Location: Toronto - Hybrid 2-3 days onsite

Senior Lead Engineers are required from Accenture to support the initial migration and agentic rollouts for client Insurance, Wealth, CPB and AMCB.

These engineers are well versed in AWS Connect and focused on end to end design, build and technical integration between AWS Connect and client's internal platforms.

They will be technical SME's building Agentic AI Agents within AWS Connect, Integrating to client's Authentication Services/CIAM and Line of Business and/or IVR Integration API's.

These are 'hands on' roles and will be working closely with respective lines of business/ART architects and delivery leads to ensure a seamless implementation of both the AWS Connect migrations and accompanying Agentic AI build-outs.

SME will be prime integration SME for IVR Integration API's which have an offshore team compliment. Additional responsibilities of these roles will be assist train new client full time engineers on the AWS Connect Stack and Integrations. 'Hands on' role for Agentic AI build-outs.